New Delhi, April 10 (NationPress) In a significant operation as part of its ongoing anti-cybercrime effort, 'Cyhawk 4.0', the South District of Delhi Police successfully dismantled an illegal call centre based in Govindpuri, resulting in the arrest of 11 individuals, including the key operators behind the scam.

The suspects have been identified as Sandeep Chaudhary, Ashwini Kumar alias Tushar, Neeraj Gupta, Abhay Kumar, Aman Bhagat, Aryan Nath, Siddharth Chauhan, Ankit Gupta, Dhruv, Akash Gupta, and Pawan Kumar. A female associate, Ritu Kumari, along with approximately 20 female employees, has also been identified and contacted to assist with the investigation.

The case emerged from an examination of complaints lodged on the National Cybercrime Reporting Portal (NCRP). A reported fraud involving Rs 13,200 from a resident in Gurugram, Haryana, was scrutinized. Investigators traced the transaction to a mule bank account used to funnel money from various cyber frauds nationwide. The account holder, Pawan Kumar, was taken into custody and admitted to sharing his banking details with his employer for a commission. This led authorities to a fraudulent company named Herbitecture Healthcare.

Given the gravity of the crime, a specialized team from Police Station Saket was assembled, led by Inspector Nagender Nagar and supervised by SHO Inspector Dinesh Kumar and ACP Hauz Khas Rituraj. The team also included SI Ajay Kumar, SI Karan, ASI Ashok, ASI Prem Raj, HC Rajender, Constable Vipin, and Lady Constable Monika.

Upon receiving this information, police executed a raid at the Govindpuri office, uncovering a fully operational illegal call centre. During the operation, 31 employees—21 women and 10 men—were found actively engaged in telemarketing.

The police confiscated 35 mobile phones, three laptops, one desktop computer, 15 new SIM cards, 35 returned parcels containing medicines, and numerous bank-related documents, cheque books, and other incriminating materials.

Investigations indicated that the suspects utilized social media platforms like Instagram and Facebook to promote weight-loss products. Potential customers were contacted by call centre agents who persuaded them to make purchases. Initial deliveries were made to establish trust, but eventually, victims were coerced into making further payments. In many instances, products were not delivered or were swapped, and false promises were made. Eventually, the suspects ceased all communication after collecting substantial amounts of money.

The primary suspects—Sandeep Chaudhary (27), Ashwini Kumar (23), and Neeraj Gupta (23)—were discovered to have prior experience in similar fraudulent activities and had initiated this operation in May 2023.

Further investigations are ongoing to track financial transactions, identify more victims across India, and examine the roles of additional associates.