New Delhi, April 8 (NationPress) In a significant operation against cybercrime, the Cyber Police and Anti-Narcotics Squad of Delhi Police successfully dismantled a fraudulent call centre situated in Pitampura.

Those apprehended are accused of deceiving victims nationwide by impersonating representatives of Bajaj Finserv and promoting fake loan and insurance offers. Nineteen individuals, including 12 women, were detained during this coordinated operation.

As per officials, the gang defrauded innocent victims by charging them phony processing fees for loans and insurance policies. The police seized 36 mobile devices and registers documenting their illicit activities.

The crackdown commenced on April 7 after the Anti-Narcotics Squad of the Outer District received credible intelligence about a fraudulent call centre misrepresenting itself as a provider of financial services. Verification of the information confirmed its authenticity, leading to prompt action.

A specialized team under Inspector Rajpal was established, supervised by ACP (Operations) Virender Dalal, and coordination was also made with the Cyber Police team, led by Inspector Gaje Singh.

Upon receiving the tip-off, the joint team executed a raid at the designated location in Pitampura, discovering 19 suspects actively engaged in making calls using mobile phones. All were apprehended at the scene.

During questioning, a female suspect known as “S,” who claimed leadership of the group, disclosed that they impersonated Bajaj Finserv representatives to target victims across various states. They enticed individuals by offering loans and insurance benefits, demanding processing fees between Rs 1,500 and Rs 2,000 via QR codes sent through WhatsApp. After the payment was made, the scammers neither delivered the promised services nor issued refunds. They frequently changed SIM cards to evade further contact with the victims.

Further inquiries revealed an additional room at the same site operating as a distinct call centre. Another group leader, known as “G,” indicated that they acted under directions from managers who are currently at large. The teams used scripted dialogues, starting with greetings like “Namaskar Sir,” before requesting personal documents such as Aadhaar and PAN card details, ultimately extracting funds via digital payments.

A case has been filed under pertinent sections of the Bharatiya Nyaya Sanhita at the Cyber Police Station. All arrested individuals are now in custody, and the confiscated materials have been secured for evidence. Investigations are ongoing to locate and apprehend the masterminds behind this scheme.

The Cyber Police of the Outer District reaffirmed their dedication to combatting cybercrime and ensuring the safety of citizens in the digital landscape.

The police have also released a cautionary advisory urging the public to exercise vigilance. Citizens are advised against clicking on suspicious links or downloading unknown APK files received through SMS, WhatsApp, email, or social media, as these could jeopardize personal and financial information. They should never share sensitive data like OTPs, banking details, or KYC credentials over calls or unverified platforms.

In cases of suspected cyber fraud, individuals are encouraged to report the incident immediately by calling the National Cyber Crime Helpline at 1930, visiting the nearest police station, or filing a complaint online at the official cybercrime portal.