How is e-Jagriti Empowering Consumers? Over 2.75 Lakh Users Registered!
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Synopsis
The e-Jagriti platform is revolutionizing consumer rights with over 275,000 registered users and 130,550 complaints filed since its January launch. This digital grievance redressal system enhances accessibility for NRIs and promotes sustainability, showcasing the government's commitment to efficient and citizen-centric governance.
Key Takeaways
- Over 275,000 users registered since launch.
- 130,550 complaints filed and 127,058 resolved.
- Accessible for NRIs to file complaints from abroad.
- Features include multilingual support and chatbot assistance.
- Integration with legacy systems for seamless user experience.
New Delhi, Nov 16 (NationPress) In a significant advancement for consumer rights, the e-Jagriti platform has emerged as a revolutionary digital grievance redressal system, recording over 275,000 users since its launch on January 1, 2025, as stated by the Ministry of Consumer Affairs, Food and Public Distribution on Sunday.
The platform simplifies processes for users by reducing paperwork, minimizing travel, and eliminating physical documentation, thereby enhancing environmental sustainability.
It also boosts accessibility for non-resident Indians (NRIs) by eliminating geographical limitations, allowing them to defend their consumer rights from abroad.
As of November 13, the comprehensive portal has enabled the filing of 130,550 cases and the resolution of 127,058 cases, indicating its effectiveness in bolstering consumer protection nationwide.
With a straightforward OTP-based registration system, e-Jagriti allows NRIs to lodge complaints, make payments online or offline, participate in virtual hearings, share documents online, and monitor cases in real time, negating the necessity for physical presence in India.
More than 275,000 users, including 1,388 NRIs, are now registered, creating a Global Access and Seamless Consumer Grievance Redressal Platform that permits complaint filings from abroad, virtual hearings, and real-time tracking, thus ensuring accessible justice for everyone.
E-Jagriti exemplifies the government's dedication to citizen-focused, technology-driven governance, empowering consumers with a paperless, contactless, and effective grievance redressal system.
This year, 466 NRI complaints have been submitted through the platform, with significant participation from countries like the US (146), the UK (52), the UAE (47), Canada (39), Australia (26), and Germany (18).
The platform's inclusive features encompass a multilingual interface, chatbot support, voice-to-text capability for visually impaired and elderly users, and end-to-end encryption, which improve accessibility, transparency, and user security, according to the Ministry.
For citizens within India, e-Jagriti merges legacy systems like OCMS, e-Daakhil, NCDRC CMS, and CONFONET into a unified, seamless interface.
As of November 13, 2025, a cumulative total of 130,550 complaints have been registered across the nation, with notable usage in states like Gujarat (14,758 cases), Uttar Pradesh (14,050 cases), and Maharashtra (12,484 cases).
The platform's role-based dashboards equip advocates with tools to monitor cases, upload documents, and receive alerts, while judges can access digital files, analytics, and virtual courtrooms for efficient hearings.
The e-Jagriti platform is revolutionizing consumer grievance redressal through quicker resolutions, enhanced accessibility, and secure digital processes.
Providing global access with end-to-end encryption and role-based permissions, it allows citizens and NRIs to file and track cases from any location.
Automated workflows, virtual hearings, and real-time SMS/email notifications have improved efficiency, enabling 10 states and the National Consumer Disputes Redressal Commission (NCDRC) to achieve disposal rates exceeding 100%.
In 2025, e-Jagriti experienced a significant increase in disposal efficiency.
Between July and August, 27,545 cases were resolved compared to 27,080 filed, and in September and October, 24,504 cases were cleared against 21,592 filed — surpassing the performance of 2024 and expediting backlog reduction.
Over 200,000 SMS and 1.2 million email notifications have been sent out, covering registrations, case approvals, document submissions, and real-time updates, ensuring users do not miss deadlines, especially those operating across different time zones, the Ministry added.
The platform has also facilitated swift and impactful resolutions.
In Assam, a parent successfully obtained a Rs 3.05 lakh award within 25 days after an online course provider wrongly deducted fees.
In Tripura, a consumer won over Rs 1.67 lakh for a defective eight-year-old LG refrigerator, underscoring that brands must remain accountable long after a purchase.
Point of View
I believe that the e-Jagriti platform represents a pivotal shift in consumer rights advocacy. By leveraging technology, it offers a streamlined and efficient means for both domestic and international users to engage with grievance redressal processes. This aligns with the nation's goals of enhancing transparency and accessibility in governance, ultimately empowering consumers.
NationPress
16/11/2025
Frequently Asked Questions
What is e-Jagriti?
e-Jagriti is a digital grievance redressal platform launched by the Ministry of Consumer Affairs to empower consumers by simplifying the process of filing complaints and ensuring efficient resolution.
How many users have registered on e-Jagriti?
As of now, over 275,000 users have registered on the e-Jagriti platform.
Can NRIs use e-Jagriti?
Yes, e-Jagriti is designed to facilitate NRIs in filing complaints and tracking their cases from abroad.
What features does e-Jagriti offer?
e-Jagriti offers OTP-based registration, virtual hearings, document sharing, and real-time case tracking, among other features.
How does e-Jagriti ensure user security?
The platform employs end-to-end encryption and role-based permissions to ensure user security and data protection.
