e-Jagriti wins Silver at NAeG 2026 with 90.75% case disposal rate
Synopsis
India's consumer grievance platform e-Jagriti has disposed of over 2.07 lakh cases at a 90.75% rate since launching in January 2025 — and just took home Silver at the National Awards for e-Governance 2026. The real headline: NRIs can now pursue consumer justice without setting foot in India, and nine states have crossed a 100% disposal rate.
Key Takeaways
e-Jagriti won the Silver Award at NAeG 2026 for Government Process Re-engineering through Digital Transformation.
Since its launch on 1 January 2025 , the platform has facilitated 2.29 lakh case filings and disposed of over 2.07 lakh cases at a 90.75% disposal rate.
Annual disposal rate rose to 92.3% in FY 2025-26 , up from 89.47% in FY 2024-25.
Virtual hearings via video conferencing more than doubled, from 14,494 to 30,683 cases.
3,312 NRI users are registered; 61 NRI cases have been disposed of without requiring travel to India.
Nine states and UTs — including Uttarakhand , Rajasthan , and Karnataka — recorded disposal rates exceeding 100% in FY 2025-26.
The e-Jagriti platform of the Department of Consumer Affairs has won the Silver Award under Category I — Government Process Re-engineering by Use of Technology for Digital Transformation at the National Awards for e-Governance (NAeG) 2026, presented by the Department of Administrative Reforms and Public Grievances. The recognition, announced on Sunday, 7 June 2026, follows a rigorous selection process involving 341 nominations from Union Ministries, Departments, and state governments.
What e-Jagriti Is and What It Has Achieved
Launched on 1 January 2025, e-Jagriti consolidated four legacy systems — OCMS, e-Daakhil, the National Consumer Disputes Redressal Commission (NCDRC) CMS, and CONFONET — into a single AI-enabled, paperless platform. Since its rollout, the platform has facilitated the filing of more than 2.29 lakh consumer cases and the disposal of over 2.07 lakh cases, achieving an overall disposal rate of 90.75 per cent.
Consumers can now file complaints online from anywhere in India or abroad, track case progress in real time, and attend hearings via video conferencing — eliminating the need to travel to consumer commissions in person.
Performance Gains in FY 2025-26
During Financial Year 2025-26, consumer commissions registered over 1.65 lakh cases and disposed of more than 1.52 lakh cases, pushing the annual disposal rate to 92.3 per cent — up from 89.47 per cent in FY 2024-25. Virtual hearing volumes more than doubled, with cases handled via video conferencing rising from 14,494 to 30,683. Daily order uploads increased by 17.3 per cent, climbing from 16,00,214 to 18,77,604.
Even in the fourth quarter of FY 2025-26 (January–March 2026), commissions disposed of 34,600 cases against 38,944 filings, achieving a quarterly disposal rate of 88.84 per cent — higher than the corresponding quarter of FY 2024-25.
States Leading Disposal and NRI Access
Apart from the NCDRC, states and union territories recording disposal rates exceeding 100 per cent in FY 2025-26 include Uttarakhand, Chhattisgarh, Chandigarh, Madhya Pradesh, Punjab, Meghalaya, Rajasthan, Karnataka, and Arunachal Pradesh.
Notably, the platform has extended consumer justice to Non-Resident Indians (NRIs), removing the requirement to return to India to pursue a complaint. Registered NRI users have reached 3,312, and 61 NRI cases have already been disposed of through the system.
Implementation Support and What Comes Next
To ensure smooth adoption, the Department conducted regional workshops, organised nearly 50 video conferences with State Commissions, and deployed dedicated technical manpower at multiple levels, according to an official statement. The award underscores e-Jagriti's positioning as a model for citizen-centric digital transformation in the Indian justice delivery ecosystem. With disposal rates trending upward and virtual hearing volumes doubling, the platform's trajectory will be closely watched as a benchmark for e-governance reform across other quasi-judicial bodies.
Point of View
Not a talking point. The platform's consolidation of four legacy systems into one AI-enabled interface is exactly the kind of unglamorous back-end reform that determines whether digital governance delivers or merely rebrands. The real test now is whether the nine states crossing 100% disposal are clearing old backlogs or sustaining throughput — two very different stories. If the Department publishes verified longitudinal data, e-Jagriti could become the template other quasi-judicial bodies are forced to follow.
NationPress
25 Jul 2026
Frequently Asked Questions
What is the e-Jagriti platform?
e-Jagriti is an AI-enabled, paperless consumer grievance platform launched on 1 January 2025 by the Department of Consumer Affairs. It unified four legacy systems — OCMS, e-Daakhil, NCDRC CMS, and CONFONET — into a single portal, allowing consumers to file complaints, track cases, and attend virtual hearings from anywhere in India or abroad.
What award did e-Jagriti win at NAeG 2026?
e-Jagriti won the Silver Award under Category I — Government Process Re-engineering by Use of Technology for Digital Transformation — at the National Awards for e-Governance (NAeG) 2026, presented by the Department of Administrative Reforms and Public Grievances. The award was selected from 341 nominations across Union Ministries, Departments, and state governments.
What is e-Jagriti's case disposal rate?
Since its launch in January 2025, e-Jagriti has achieved an overall disposal rate of 90.75%, with over 2.07 lakh cases disposed out of 2.29 lakh filed. In FY 2025-26 specifically, the annual disposal rate improved further to 92.3%, up from 89.47% in FY 2024-25.
Can NRIs use e-Jagriti to file consumer complaints?
Yes. e-Jagriti allows Non-Resident Indians to file and pursue consumer complaints without returning to India. As of the latest data, 3,312 NRI users are registered on the platform and 61 NRI cases have already been disposed of.
Which states have achieved over 100% disposal rates on e-Jagriti?
In FY 2025-26, apart from the NCDRC, states and union territories recording disposal rates exceeding 100% include Uttarakhand, Chhattisgarh, Chandigarh, Madhya Pradesh, Punjab, Meghalaya, Rajasthan, Karnataka, and Arunachal Pradesh.
