New Delhi, Dec 23 (NationPress) As the nation prepares for National Consumer Day 2025, the Ministry of Consumer Affairs, Food and Public Distribution announced on Tuesday that its consumer grievance portal, e-Jagriti, has significantly enhanced case resolution rates, with over 1.35 lakh complaints filed, more than 1.31 lakh cases resolved, and a user base exceeding 2.81 lakh.

By mid-November, around 1,400 Non-Resident Indians (NRIs) had utilized the portal, which was launched on January 1, 2025, according to an official statement.

Among the complaints, 466 were submitted by NRIs from various countries, including the United States (146), United Kingdom (52), UAE (47), Canada (39), Australia (26), and Germany (18).

As part of the National Consumer Day celebrations scheduled for Wednesday, the theme this year is “Efficient and Speedy Disposal through Digital Justice”.

The event will showcase a variety of launches, recognitions, and announcements intended to bolster consumer protection, awareness, and institutional capacity.

This program will emphasize advancements in digital grievance redressal, quality assurance, legal metrology, and overall consumer awareness, while promoting cooperation among essential institutions.

Noteworthy improvements from e-Jagriti include enhanced case resolution rates, with 10 states and the National Consumer Disputes Redressal Commission (NCDRC) reporting over 100 percent disposal rates.

The National Consumer Helpline now addresses more than 12 lakh complaints annually, supported by 1,169 partners.

The Consumer Protection Act, 2019, marks a major reform in protecting consumer rights in India. Enacted on July 20, 2020, it replaces the Consumer Protection Act of 1986 and introduces a modern framework for dispute resolution and marketplace accountability.

The Act establishes a three-tier system for resolving consumer disputes: the District Consumer Disputes Redressal Forum (first tier) located at district courts, handles complaints involving service deficiencies and quality claims up to Rs 50 lakh.

The State Consumer Disputes Redressal Commission (second tier) addresses complaints exceeding Rs 50 lakh and up to Rs 2 crore.

The National Consumer Disputes Redressal Commission (apex tier) manages complaints above Rs 2 crore.

The Ministry also maintains a Consumer Welfare Fund to support initiatives that safeguard consumer interests and reinforce the consumer movement nationwide.

Financial aid is provided to states and union territories to establish a Consumer Welfare Corpus Fund, with contributions allocated at a 75:25 ratio, and 90:10 ratio for Special Category States and designated Union Territories, as stated.

Activities focused on consumer awareness are funded through the interest earned on this corpus. As of December 31, 2024, Rs 38.68 crore has been disbursed to states and UTs for this purpose.