Did 10 States, Including NCDRC, Achieve Over 100% Disposal of Consumer Cases in July?
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Synopsis
Discover how ten states and NCDRC reached a remarkable milestone with over 100% disposal of consumer cases in July! This groundbreaking achievement signifies a commitment to consumer rights and effective grievance resolution.
Key Takeaways
- Ten states achieved over 100% disposal rate of consumer cases in July.
- NCDRC recorded a disposal rate of 122%.
- e-Jagriti platform integrates various systems for efficient grievance redressal.
- Over 200,000 users registered on e-Jagriti since launch.
- Significant improvement in consumer case resolution compared to 2024.
New Delhi, Aug 17 (NationPress) In a remarkable milestone for consumer grievance resolution, ten states, alongside the National Consumer Disputes Redressal Commission (NCDRC), achieved a disposal rate exceeding 100 percent in July. This indicates that the cases resolved surpassed those filed during this timeframe, as stated in an official announcement on Sunday.
Additionally, over 200,000 users, including NRIs, have signed up on the e-Jagriti platform since its inception (up to August 6), with 85,531 cases lodged through it this year alone.
According to data from the Department of Consumer Affairs, NCDRC's disposal rate reached 122 percent, while Tamil Nadu topped the list with 277 percent, followed by Rajasthan at 214 percent, and Telangana at 158 percent. Himachal Pradesh and Uttarakhand both recorded 150 percent, Meghalaya 140 percent, Kerala 122 percent, Puducherry 111 percent, Chhattisgarh 108 percent, and Uttar Pradesh at 101 percent.
Analysis of the data from July 1-31 showed that the total disposal of consumer cases nationwide was significantly higher compared to the same period in 2024, highlighting ongoing efforts for timely and effective resolution of consumer disputes.
The Department of Consumer Affairs launched e-Jagriti on January 1, 2025, a next-generation, unified digital platform aimed at transforming consumer grievance redressal across the nation.
Designed to boost accessibility, transparency, and efficiency, the platform merges legacy systems like OCMS, e-Daakhil, NCDRC CMS, and the CONFONET portal into a single cohesive interface, removing fragmentation for users.
Now operational at the NCDRC and throughout all 36 states and Union Territories, e-Jagriti allows consumers and advocates to register through OTP-based authentication, submit complaints from anywhere in India or abroad, pay fees online or offline, and monitor case progress in real-time, as per the ministry.
“e-Jagriti is distinguished by its inclusive, citizen-centric design, providing digital case filing, document exchange, virtual hearings, real-time SMS and email updates, multilingual support, chatbot assistance, and voice-to-text features aimed at helping visually impaired and elderly users,” it remarked.
e-Jagriti incorporates Bharat Kosh and PayGov payment gateways for smooth fee transactions, ensures secure access through role-based permissions and end-to-end encryption, and minimizes the need for paper and travel by fully digitizing workflows.
Point of View
I commend the efforts made by ten states and the NCDRC in achieving over 100% disposal of consumer cases. This milestone reflects a progressive approach to consumer rights and emphasizes the importance of timely resolutions. As we move forward, we must continue to support initiatives like e-Jagriti that aim to enhance the consumer grievance redressal process, ensuring a fair and transparent system for all.
NationPress
20/08/2025
Frequently Asked Questions
What is the e-Jagriti platform?
The e-Jagriti platform is a unified digital system launched by the Department of Consumer Affairs to enhance consumer grievance redressal across India, integrating various legacy systems into one seamless interface.
How many states achieved over 100% disposal in July?
Ten states, along with the NCDRC, achieved a disposal rate of over 100% in July.
What percentage did Tamil Nadu achieve?
Tamil Nadu recorded an impressive disposal rate of 277% in July.
How can consumers file complaints through e-Jagriti?
Consumers can file complaints via OTP-based authentication, either online or offline, and track their case progress in real-time through the e-Jagriti platform.
When was e-Jagriti launched?
The e-Jagriti platform was launched on January 1, 2025.
