How has Gujarat addressed over 3,600 road grievances through a mobile app?
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Synopsis
Discover how Gujarat's 'GujMarg' mobile app has transformed road grievance reporting, resolving over 3,600 complaints with a remarkable 99.66% success rate. This citizen-friendly platform is enhancing public engagement and improving infrastructure safety across the state.
Key Takeaways
- 99.66% of grievances resolved through the app.
- Over 10,000 registered users.
- Accessible on Google Play Store and Apple App Store.
- Real-time tracking of complaints.
- Encourages active citizen participation in infrastructure monitoring.
Gandhinagar, July 13 (NationPress) The Gujarat Roads and Buildings Department has announced that an impressive 99.66 percent of complaints submitted through the 'GujMarg' mobile app in the past six months have been effectively addressed, as stated by officials on Sunday.
Out of a total of 3,632 grievances reported by residents concerning potholes, deteriorating bridges, and various road infrastructure concerns, resolutions have been provided for 3,620 cases, with only seven complaints currently pending.
Designed as a user-friendly digital platform, the GujMarg app enables citizens to directly report infrastructure-related problems, including unsafe roads, compromised bridges, or structural issues, to the State Roads and Buildings Department.
Since its launch, the app has garnered over 10,000 registered users throughout the state, reflecting an increasing public involvement in monitoring infrastructure.
Chief Minister Bhupendra Patel has mandated swift measures to guarantee the prompt repair of all impacted roads, advocating for accelerated repair operations across Gujarat.
The Roads and Buildings Department has been directed to respond quickly and efficiently as part of this monsoon repair initiative.
Accessible on both the Google Play Store and Apple App Store, the GujMarg app allows users to upload images with their complaints and monitor the progress of their reports in real-time.
Officials encourage citizens to actively utilize this platform to report local infrastructure issues, facilitating quicker resolutions and enhancing road safety across the state.
In Gujarat, the Roads and Buildings Department manages an extensive road network exceeding 2.5 lakh km, which encompasses national highways, state highways, district roads, rural roads, and link roads.
The department is also responsible for maintaining over 6,500 bridges and culverts.
Infrastructure development and upkeep are supported through various Central and international initiatives, including the Pradhan Mantri Gram Sadak Yojana, National Bank for Agriculture and Rural Development, and projects funded by the World Bank.
To protect road and bridge assets during the monsoon, the department conducts pre-monsoon inspections and deploys emergency response teams statewide.
Recently, Gujarat has commenced implementing smart road technologies and digital monitoring systems to improve the quality, safety, and efficiency of road maintenance and public service delivery.
Point of View
I see the 'GujMarg' app as a pivotal development in citizen engagement and transparency in government services. By addressing grievances efficiently, the Gujarat government is not only enhancing road safety but also ensuring accountability and responsiveness, which are crucial in public service.
NationPress
13/07/2025
Frequently Asked Questions
What is the GujMarg app?
The GujMarg app is a mobile application launched by the Gujarat Roads and Buildings Department that allows citizens to report infrastructure-related issues directly to the authorities.
How many grievances have been resolved through the GujMarg app?
As of now, 99.66% of the grievances submitted via the GujMarg app have been successfully resolved, amounting to 3,620 out of 3,632 reported complaints.
Where can I download the GujMarg app?
The GujMarg app is available for download on both the Google Play Store and the Apple App Store.
What types of issues can be reported through the GujMarg app?
Users can report various infrastructure issues, including potholes, damaged roads, unsafe bridges, and structural faults.
How does the GujMarg app enhance community involvement?
By enabling citizens to report issues directly, the GujMarg app fosters greater public engagement in monitoring and maintaining road infrastructure.
