Chief Minister Nara Chandrababu Naidu of Andhra Pradesh on Monday, 22 June 2026 directed state officials to resolve public petitions with a humane approach, conducting a comprehensive departmental performance review from the RTGS Centre inside the state secretariat in Amaravati.

What the CM Said

Addressing officials during the review meeting, CM Chandrababu Naidu stressed that petitions submitted by citizens must be handled with sensitivity and a human touch. He called on government employees and officers to develop and practise soft skills in their day-to-day dealings with the public. The directive signals a push to move bureaucratic culture beyond procedural compliance toward citizen-centric responsiveness.

The Chief Minister's Office stated that Naidu reviewed the functioning of various departments from the RTGS Centre — a real-time governance monitoring facility housed within the state secretariat — underscoring his administration's preference for data-driven performance oversight.

Context

The review was attended by State Chief Secretary Sai Prasad and Director General of Police Harish Kumar Gupta, along with senior officials from multiple departments. The presence of both the top civil servant and the police chief indicates the review spanned law-and-order as well as general administrative functions.

The RTGS Centre has served as a nerve centre for departmental accountability under Naidu's governance model, enabling the Chief Minister to monitor real-time data on service delivery and grievance disposal without leaving the secretariat complex.

Policy Backdrop

This meeting is consistent with a governance philosophy Naidu first institutionalised during his earlier tenure from 2014 to 2019, when he established Real Time Governance mechanisms and e-Seva centres to track citizen grievance redressal across departments. Following the TDP-led coalition's return to power in 2024, the administration has renewed its focus on bureaucratic responsiveness and technology-enabled monitoring.

The emphasis on soft skills is a notable addition to this framework — acknowledging that technological systems alone cannot ensure dignified treatment of citizens at the point of service delivery. It reflects a broader recognition that Andhra Pradesh's administrative reform agenda must address human behaviour alongside process efficiency.

Stakeholders and Impact

The directive directly affects state government employees and officers across all departments who interact with citizens filing petitions and grievances. For ordinary residents of Andhra Pradesh — particularly those navigating bureaucratic processes for land records, welfare entitlements, or police matters — the instruction could translate into more respectful and timely resolution of their applications.

Civil society observers have long noted that the manner in which frontline officials handle petitions is as important as the outcome, and Naidu's explicit instruction on soft skills brings this dimension into formal administrative discourse.

What's Next

The immediate follow-up will be watched closely: whether the state government issues formal orders on soft-skills training modules for officials, and whether the RTGS Centre begins publishing public dashboards tracking petition disposal rates by department. CM Naidu's past tenures have seen such reviews translate into measurable accountability frameworks, and the administration is expected to formalise the directions given on 22 June 2026 into actionable guidelines for the bureaucracy.