How Can Citizens of Sikkim Connect Directly with the Government?
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Synopsis
In a groundbreaking move, Sikkim residents can now directly communicate with their government through the new 'Connect to CM' initiative. This innovative system allows citizens to voice grievances, ensuring transparency and accountability. Learn how this initiative is transforming governance in Sikkim and empowering its citizens.
Key Takeaways
- 'Connect to CM' initiative launched to enhance citizen-government interaction.
- Service available year-round via dedicated phone numbers.
- Focus on transparency, accountability, and efficient service delivery.
- Grievances recorded and followed up within 48 hours.
- Awareness programs to educate citizens about the initiative.
Gangtok, Oct 14 (NationPress) Residents of Sikkim can now directly interact with the government via the 'Connect to CM' platform to address any concerns or grievances, as stated by a senior official from the Chief Minister’s Office (CMO) on Tuesday.
On Monday, Chief Minister Prem Singh Tamang inaugurated the 'Connect to CM' initiative at Samman Bhawan in Gangtok, and the system was activated on Tuesday.
According to CMO Secretary Karma Namgyal Bhutia, the 'Connect to CM' program is a citizen-focused initiative designed to bring governance closer to the populace, enabling individuals to voice their issues and concerns directly to the government.
During a media briefing, Secretary Bhutia emphasized that this initiative showcases the government's dedication to fostering transparency, accountability, and efficient service delivery.
He explained that 'Connect to CM' empowers citizens to articulate their concerns, seek help, and communicate with the Chief Minister’s Office.
As of Tuesday (October 14), the service is accessible via two dedicated phone numbers -- 80016-81188 and 93327-81188 -- operational from 10:30 a.m. to 4:00 p.m. throughout the year, including public holidays and festivals.
Bhutia remarked, “While similar initiatives might exist in other states, ours is distinct as it operates year-round.”
The system guarantees that every grievance is documented and addressed, with the official noting that after a call is placed, citizens will receive a follow-up call within 48 hours from the CMO regarding the status of their concern.
Callers are advised to have identification documents, such as Voter ID, Aadhaar Card, and Certificate of Identification (COI), prepared for verification.
Initially, ten trained tele-operators at the CMO will oversee the system, Bhutia stated. The government has also recruited and trained monitoring assistants at the Gram Panchayat Unit (GPU) level to assist citizens in scanning and uploading documents to the official email ID.
Moreover, awareness and sensitization programs will be conducted at the ward level to ensure that all citizens are informed about this initiative.
The CMO representative mentioned that 'Connect to CM' is part of the government’s broader vision of 'Aangan Ma Sarkar' (government at your doorstep), emphasizing inclusive and participatory governance.
“This system will complement ongoing programs and further our mission to 'connect the unconnected', ensuring effective governance and citizen empowerment,” he added.
Point of View
The 'Connect to CM' initiative represents a significant step towards enhancing public participation in governance. By enabling direct communication between citizens and their government, Sikkim is championing a model of transparency and accountability that can serve as a blueprint for other states. This innovation reflects a growing trend towards participatory governance, reinforcing the belief that effective governance is rooted in citizen engagement.
NationPress
14/10/2025
Frequently Asked Questions
How does the 'Connect to CM' system work?
The 'Connect to CM' system allows Sikkim residents to directly voice their grievances or seek assistance from the government through dedicated phone lines.
What are the operating hours for the service?
The service operates year-round from 10:30 a.m. to 4:00 p.m., including government holidays.
What identification is required to use the service?
Citizens must have identification documents such as Voter ID, Aadhaar Card, or Certificate of Identification (COI) ready for verification.
Is there a follow-up process after raising a grievance?
Yes, citizens will receive a follow-up call within 48 hours from the CMO updating them on their issue's status.
Who manages the 'Connect to CM' system?
The system is managed by trained tele-operators at the Chief Minister's Office, with support from monitoring assistants at the Gram Panchayat Unit level.
