SEBI resolves 5,037 investor complaints via SCORES in June 2025
Synopsis
SEBI disposed of more complaints in June than it received — 5,037 resolved against 5,035 filed — yet over 5,500 cases remain pending. With only 17 crossing the three-month mark and average ATR turnaround at four days, SCORES 2.0 is performing, but the sustained volume signals that investor disputes in Indian capital markets show no sign of slowing.
Key Takeaways
SEBI resolved 5,037 investor complaints through SCORES in June 2025 , against 5,035 fresh complaints received.
Pending complaints fell marginally to 5,524 as of 30 June , from 5,537 at end of May.
Only 17 complaints involving listed entities remained pending for more than three months .
Entities with long-pending cases included Aditya Birla Money Ltd , Finolex Industries , and HBL Power Systems .
Average ATR submission time was four days ; average first-level review resolution time was eight days .
Under SCORES 2.0 , entities must submit ATRs within 21 days ; investors have up to 15 days each to seek first and second-level reviews.
The Securities and Exchange Board of India (SEBI) resolved 5,037 investor complaints through its online grievance redressal platform SCORES in June 2025, matching the 5,035 fresh complaints received during the same period, according to data released by the capital markets regulator. The near-perfect disposal rate nudged the total pending complaints count marginally lower.
Complaint Volume and Pending Cases
The number of pending complaints on the SCORES platform declined to 5,524 as of 30 June, down from 5,537 at the close of May. Notably, only 17 complaints involving listed entities and intermediaries remained pending for more than three months at the end of June — a figure that underscores the platform's improving turnaround.
Among the entities with long-pending complaints were Aditya Birla Money Ltd, Finolex Industries, and HBL Power Systems, according to the regulator's disclosure.
Resolution Timelines
Entities took an average of four days to submit Action Taken Reports (ATRs) on investor complaints during June. The average resolution time for first-level review complaints stood at eight days — both figures reflecting a relatively swift response cycle under the SCORES 2.0 framework.
SEBI also clarified that the pending complaints tally includes cases where entities have submitted ATRs within the prescribed timeline, but investors have exercised their right to seek a review if dissatisfied with the response. This means the pending count does not solely reflect regulatory inaction.
How SCORES 2.0 Works
Under the SCORES 2.0 framework, investor complaints are automatically routed to the concerned entity, which must submit an ATR within 21 days. If the investor remains unsatisfied, a first-level review can be sought within 15 days, after which a designated body examines the complaint and submits its own ATR.
Investors may further escalate to a second-level review within another 15 days, at which point SEBI directly examines the matter. Complaints are also treated as disposed of when investors opt for the Online Dispute Resolution (ODR) mechanism — an alternative channel that has been gaining traction.
What This Signals for Investor Protection
The June data continues a broader trend of SEBI tightening its grievance infrastructure. The SCORES 2.0 upgrade, which introduced automated forwarding and structured escalation timelines, was designed precisely to reduce the backlog that had historically plagued the platform. The fact that only 17 complaints crossed the three-month mark is a meaningful operational benchmark, even as the absolute pending count of over 5,500 indicates sustained investor activity and ongoing market participation disputes.
With the ODR mechanism increasingly being used as a parallel resolution route, SEBI's next challenge will be ensuring consistent quality of ATRs from entities — not just speed of submission.
Point of View
037 resolved against 5,035 filed — is an operational win for SEBI, but the headline number flatters a more complex picture. A pending pool of over 5,500 cases means the platform is running to stand still, not pulling ahead. The real test of SCORES 2.0 is not speed of ATR submission but quality of resolution — and the inclusion of investor-dissatisfied cases in the 'pending' count suggests a non-trivial share of complaints are being closed on paper rather than in practice. SEBI's disclosure of named entities with long-pending cases is a welcome accountability step, but without public ATR quality audits, the framework risks optimising for throughput over genuine redressal.
NationPress
16 Jul 2026
Frequently Asked Questions
How many investor complaints did SEBI resolve through SCORES in June 2025?
SEBI resolved 5,037 investor complaints through the SCORES platform in June 2025, while receiving 5,035 fresh complaints during the same period. The near-equal disposal rate kept the pending count largely stable.
What is the SCORES platform and how does SCORES 2.0 work?
SCORES (Securities and Exchange Board of India Complaints Redress System) is SEBI's online grievance redressal platform for investor complaints against listed companies and market intermediaries. Under SCORES 2.0, complaints are automatically forwarded to the concerned entity, which must respond with an Action Taken Report within 21 days; investors can then seek up to two levels of review if unsatisfied.
How many investor complaints were pending with SEBI at the end of June 2025?
A total of 5,524 complaints were pending on the SCORES platform as of 30 June 2025 , down from 5,537 at the end of May. Of these, only 17 had been pending for more than three months.
Which entities had long-pending complaints on SCORES in June 2025?
According to SEBI's data, Aditya Birla Money Ltd , Finolex Industries , and HBL Power Systems were among the entities with complaints pending for more than three months as of end-June 2025.
What is the Online Dispute Resolution (ODR) mechanism mentioned by SEBI?
The ODR mechanism is an alternative channel through which investors can resolve disputes outside the standard SCORES escalation ladder. Complaints where investors opt for ODR are treated as disposed of under the SCORES framework, offering a faster or parallel route to resolution.
