Kasganj Police has secured the first position in Uttar Pradesh under the Integrated Grievance Redressal System (IGRS) rankings for October 2026, achieving a perfect score of 125 out of 125 — the highest attainable mark — in resolving public complaints within stipulated timeframes. The district's performance is being highlighted as a benchmark for other districts across the state under the Yogi Adityanath government.

A Perfect Score in Public Grievance Redressal

Under the leadership of Superintendent of Police OP Singh and Additional Superintendent of Police Alok Singh, the Kasganj district police resolved every registered public complaint within the prescribed time limit and met all monitoring parameters set by the IGRS framework. A perfect score indicates not just timely disposal but quality of resolution as assessed by the state's complaint monitoring system.

SP OP Singh credited the achievement to the collective efforts of all Station House Officers (SHOs), Circle Officers, and the dedicated IGRS cell in the district. He said the priority of the district police is to hear every complainant's issue with 'the utmost seriousness' and ensure 'high-quality, time-bound resolution,' in line with the guidelines issued by Chief Minister Yogi Adityanath.

What IGRS Is and Why It Matters

The IGRS is the primary mechanism through which the Uttar Pradesh government monitors and ranks the disposal of public complaints across all districts. Districts are graded on parameters including responsiveness, speed of resolution, and complainant satisfaction indicators. The system is central to the state government's effort to make policing more citizen-centric and administratively accountable.

Notably, consistent district-level monitoring and regular follow-ups by senior officers have been cited as the operational factors behind Kasganj's top ranking. This kind of internal accountability framework is what separates high-performing districts from those that process complaints procedurally without meaningful outcomes.

SP's Directions and Commitment to Sustained Performance

Congratulating his team, SP OP Singh also directed police personnel to maintain this standard going forward. He emphasised that ensuring justice for victims remains the primary objective of the force. Senior officials stressed that a complainant-friendly approach and sustained effort will be essential to holding this ranking in coming months.

Model for Other Districts

The Kasganj achievement is already being cited by state-level officials as a replicable model. Police officials said the focus on prompt grievance redressal is part of the broader state government drive to build a more responsive administration. As IGRS rankings continue to be monitored monthly, other districts are likely to face renewed pressure to match or exceed Kasganj's standards in the months ahead.