Rajasthan's Principal Secretary Evaluates 'Sampark Helpline 181' Control Room
Synopsis
On March 24, Gayatri Rathore, Principal Secretary of the Medical and Health Department, inspected the Rajasthan Sampark Helpline (181) control room, emphasizing the importance of timely grievance resolution in the health sector.
Key Takeaways
Principal Secretary Gayatri Rathore emphasizes timely resolution of health complaints.
Over 93% of complaints were resolved in various departments.
Real-time feedback collection enhances service quality.
The helpline allows citizens to report issues from home.
Regular monitoring is crucial to prevent public inconvenience.
Jaipur, March 24 (NationPress) On Tuesday, Gayatri Rathore, the Principal Secretary of the Medical and Health Department, conducted an inspection of the Rajasthan Sampark Helpline (181) control room located in the Government Secretariat.
During her visit, she attentively listened to the concerns raised by citizens and provided essential directives to the relevant officials for their swift resolution.
Stressing the importance of the health sector, she remarked that health-related challenges directly impact every individual's life and instructed officials to maintain consistent and effective oversight of complaints filed on the Sampark Portal to mitigate public inconvenience.
Rathore evaluated cases pertaining to the Medical and Health Department, the Medical Education Department, and the Rajasthan State Health Assurance Agency.
From March 23, 2025, to March 23, 2026, a total of 79,512 cases were logged under the Medical Department, with 74,455 (93.64%) successfully resolved.
The average time taken for resolution was 18 days, and about 66% of complainants reported satisfaction with the outcomes.
In a similar vein, 9,830 cases concerning the Medical Education Department saw 9,230 (93.90%) resolved, with approximately 65% expressing satisfaction.
Meanwhile, the Rajasthan State Health Assurance Agency resolved 14,417 out of 15,457 cases (93.27%), with nearly 72% of complainants indicating satisfaction.
During her inspection, Rathore engaged directly with complainants and collected feedback through real-time discussions.
In numerous instances, she provided on-the-spot instructions for immediate problem-solving.
She interacted with citizens from various regions, including Ummed Singh from Jaisalmer, Manish from Dausa, and Tej Singh from Bharatpur, to comprehend their issues and ensure timely resolution.
Following the guidance of Chief Minister Bhajanlal Sharma, senior officials from all departments are visiting the Rajasthan Sampark Helpline control room on designated days to forge direct connections with citizens and guarantee rapid grievance resolution.
Through the 181 helpline, citizens can effortlessly register complaints from the comfort of their homes and receive prompt solutions.
Other officials accompanied her during the visit.
Frequently Asked Questions
What is the purpose of the Rajasthan Sampark Helpline 181?
The Rajasthan Sampark Helpline 181 serves as a platform for citizens to register complaints and seek timely resolutions regarding health-related issues.
How many cases were resolved during the review period?
During the review period from March 23, 2025, to March 23, 2026, 93.64% of cases in the Medical Department were resolved.
Who inspected the Sampark Helpline control room?
Gayatri Rathore, the Principal Secretary of the Medical and Health Department, inspected the control room.
How does the helpline benefit citizens?
The helpline allows citizens to conveniently register complaints from home and receive prompt solutions, enhancing overall public service in the health sector.
What feedback mechanism was utilized during the inspection?
During the inspection, Rathore engaged directly with complainants to gather real-time feedback and provide immediate instructions for resolution.
