Rajasthan Government Implements New Guidelines for Swift Grievance Resolution on Sampark Portal
Synopsis
The Rajasthan government has rolled out new guidelines to enhance the resolution of complaints lodged on the Sampark Portal, aiming for faster and more satisfactory outcomes for citizens. This initiative emphasizes accountability and citizen satisfaction.
Key Takeaways
New guidelines for resolving complaints on Sampark Portal.
Focus on citizen satisfaction and accountability.
Secretaries required to assess pending grievances.
Monthly visits to Sampark Centres for complaint review.
Structured approach for transparency in grievance redressal.
Jaipur, March 19 (NationPress) The Rajasthan government has unveiled comprehensive guidelines aimed at ensuring the swift and effective resolution of citizen complaints submitted through the Sampark Portal, focusing particularly on cases where individuals express dissatisfaction.
According to these directives, all department Secretaries and District Collectors have been tasked with the responsibility to personally assess pending grievances for timely and effective resolutions.
Chief Secretary V. Srinivas has mandated that all Administrative Secretaries and District Collectors strictly comply with these instructions.
To enhance citizen satisfaction and accountability in grievance redressal, Administrative Secretaries are required to review at least 10 unresolved grievances daily via the designated system module on the Sampark Portal.
Furthermore, to boost both the quality and speed of grievance resolution, Departmental Secretaries will visit Sampark Centres monthly to examine 200-250 pending complaints in person. They are also to delegate 3 to 5 unresolved cases each month to officials at headquarters, district, and block levels for necessary action.
Secretaries will continuously monitor the progress of these cases, ensuring resolutions are timely and accountability is upheld at all administrative levels. District Collectors are responsible for identifying and addressing grievances within their districts.
As part of the guidelines, District Collectors must identify 500 pending grievances from the Sampark Portal by the 7th of each month. From the 7th to the 15th, district and block-level officials will make direct contact with complainants.
During these verifications, officials will collect necessary documentation, record video evidence, and prepare comprehensive reports detailing the relief provided.
These reports are to be submitted to the Department of Public Grievance Redressal between the 15th and 20th of each month. The Department will review the reports received from the districts and integrate the findings into its monthly evaluations.
Through this structured approach, the state government aims to create a grievance-redressal system that is transparent, accountable, and citizen-centric, ensuring that public complaints are resolved more quickly and satisfactorily.
Point of View
The Rajasthan government's new guidelines signify a proactive approach to citizen engagement and grievance resolution. By prioritizing accountability and timely responses, the state aims to enhance public trust and satisfaction in governmental processes.
NationPress
29 Jun 2026
Frequently Asked Questions
What are the new guidelines issued by the Rajasthan government?
The Rajasthan government has introduced guidelines to ensure quicker and effective resolution of citizen complaints on the Sampark Portal, focusing on accountability and citizen satisfaction.
Who is responsible for reviewing the grievances?
Secretaries of all departments and District Collectors are instructed to personally review pending grievances to ensure timely and effective resolutions.
How often will Departmental Secretaries visit Sampark Centres?
Departmental Secretaries are required to visit Sampark Centres monthly to examine 200-250 pending complaints.
What is the deadline for identifying pending grievances?
District Collectors must identify 500 pending grievances from the Sampark Portal by the 7th of each month.
How will the government ensure accountability in grievance resolution?
The guidelines mandate regular monitoring of case progress and assign accountability at all administrative levels.
