Why Did Air India Operate a Special Flight from Milan to Delhi?
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Synopsis
Discover how Air India's recent special flight from Milan to Delhi aims to support passengers stranded due to the cancellation of AI138. With over 250 passengers affected, this move underscores the airline's commitment to customer care during unforeseen circumstances.
Key Takeaways
- Air India operated a special flight to assist stranded passengers.
- Flight AI138 was canceled due to a technical issue.
- The special flight AI138D departs Milan at 7:00 PM.
- Passengers are offered hotel accommodations and meals.
- Full refunds or rescheduling options are available.
New Delhi, Oct 19 (NationPress) Air India has declared a special flight from Milan to Delhi on Sunday to assist passengers impacted by the cancellation of flight AI138 on October 17.
The prior flight was canceled due to a technical malfunction with the aircraft, stranding over 250 travelers in Milan.
The new flight, designated AI138D, is set to depart from Milan at 7:00 p.m. local time and is expected to reach Delhi on the morning of October 20.
“Air India is operating an additional flight from Milan to Delhi today to accommodate the passengers of flight AI138, which was canceled on 17 October due to a technical issue,” the airline stated.
Air India also mentioned that it is providing comprehensive support to the affected passengers, which includes hotel accommodations, meals, and the choice of either a full refund or free rescheduling.
“Air India has provided all necessary assistance to the impacted passengers, including hotel accommodations and meals. Passengers were also presented with full refunds or complimentary rescheduling as per their choice,” it continued.
The issue began on Friday when an Air India Dreamliner (Boeing 787-8) experienced a technical issue at Milan Airport, necessitating prolonged maintenance. Consequently, flight AI138 to Delhi was canceled.
Most of the stranded travelers have now been rebooked on flights scheduled for October 20, coinciding with Diwali.
The airline also addressed social media complaints regarding limited passenger amenities at Milan Airport.
“All affected passengers have been provided hotel accommodations; however, due to limited availability, some rooms were arranged outside the immediate vicinity of the airport,” Air India stated in a declaration.
The airline reaffirmed that passenger safety and comfort is its highest priority, expressing gratitude to travelers for their patience and understanding.
Point of View
I believe that Air India’s swift action following the cancellation of flight AI138 demonstrates both responsibility and dedication to passenger welfare. It's crucial for airlines to handle such situations with transparency and care, ensuring that affected travelers receive the necessary assistance. Our commitment remains with the passengers, highlighting the importance of trust and reliability in the aviation industry.
NationPress
19/10/2025
Frequently Asked Questions
What caused the cancellation of flight AI138?
The cancellation of flight AI138 was due to a technical malfunction with the aircraft, which required extensive maintenance.
When is the special flight AI138D scheduled to depart?
The special flight AI138D is scheduled to depart from Milan at 7:00 PM local time.
What support is Air India providing to affected passengers?
Air India is providing affected passengers with hotel accommodations, meals, and the option for either a full refund or complimentary rescheduling.
How many passengers were affected by the flight cancellation?
Over 250 passengers were stranded in Milan due to the cancellation of flight AI138.
What is Air India's stance on passenger comfort?
Air India has stated that passenger safety and comfort are their top priorities, and they are committed to ensuring affected travelers receive adequate support.
