CCPA Issues 325 Notices for Violations of Consumer Rights and Imposes Fines Totalling Rs 1.19 Crore
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New Delhi, Dec 18 (NationPress) The Central Consumer Protection Authority (CCPA) has issued 325 notices regarding breaches of consumer rights, misleading advertisements, and unfair trade practices, resulting in fines totalling Rs 1.19 crore thus far, as reported to Parliament on Wednesday.
Union Minister of State for the Ministry of Consumer Affairs, Food and Public Distribution, B.L. Verma, provided a written response in the Lok Sabha stating that the Department of Consumer Affairs is actively engaged in protecting and empowering consumers through the implementation of progressive laws.
“To update the regulatory framework for consumer protection in this new era of globalization, technology, and e-commerce markets, the Consumer Protection Act, 1986 has been repealed and replaced with the Consumer Protection Act, 2019,” he stated.
To shield consumers from unfair trade practices in the e-commerce sector, the Department of Consumer Affairs has also implemented the Consumer Protection (E-commerce) Rules, 2020 in accordance with the provisions of the Consumer Protection Act, 2019.
On Tuesday, it was reported in Parliament that the CCPA has imposed a total of Rs 61.60 lakh in penalties on 19 coaching institutes and issued notices to 45 coaching centers for misleading advertising.
Previously in November, the regulator introduced the “Guidelines for Prevention of Misleading Advertisement in Coaching Sector, 2024” to deter coaching centers from making false or misleading claims in their advertisements aimed at promoting the sale of goods or services and engaging in deceptive practices.
The National Consumer Helpline (NCH), managed by the Department of Consumer Affairs, has become a unified access point for consumers nationwide to address their grievances prior to litigation.
A total of 1,004 companies have voluntarily partnered with the NCH as part of the ‘Convergence’ programme, allowing them to respond directly to complaints through their redressal process and provide feedback to the complainant via the portal. Complaints against companies that are not affiliated with the NCH are sent to the company's email for resolution.
