Hyderabad, Jan 19 (NationPress) C-Mitra – an innovative program initiated by the Hyderabad Police to aid cybercrime victims in filing First Information Reports (FIRs) without the necessity of visiting a police station, has successfully enabled the registration of over 100 FIRs in just 10 days.

Authorities indicated that this pioneering initiative, the first of its kind in India, is already showing remarkable outcomes. The virtual assistance desk has reached out to 1,000 victims, leading to the registration of more than 100 FIRs.

Inaugurated on January 9 by City Police Commissioner V.C. Sajjanar, the program is designed to instill confidence in victims and enhance the complaint process. According to officials, the C-Mitra team is making around 100 calls daily to victims to comprehend their issues.

The procedure starts when a victim reports a crime through the 1930 helpline or the National Cyber Crime Reporting Portal. The C-Mitra team subsequently contacts the victim to collect necessary details. Utilizing Artificial Intelligence (AI), the team creates a legally sound draft of the complaint, which is dispatched to the victim via WhatsApp or email.

Victims are then required to print, sign, and send the signed copy via courier or post to the Basheerbagh Cyber Crime Station. 'Upon receiving the signed copy, the FIR is registered immediately, and a copy is sent directly to the victim’s mobile device,' stated an official. This process significantly reduces the time victims would otherwise spend waiting at police stations.

To ensure efficient service, the Cyber Crime wing has assembled a dedicated team of 24 members operating in two shifts from 8 a.m. to 8 p.m.

The initiative has garnered acclaim for its compassionate approach. Deekshita, a woman constable involved with the team, remarked, 'Typically, citizens feel uneasy about visiting a police station. However, when we reach out and assure them of justice, the trust in their voices is unmistakable. C-Mitra serves as a bridge; we hear their issues not only as police officers but as sisters.'

Prithvika, another constable, referred to the initiative as a 'digital revolution' that merges technology with empathy.

'Previously, victims faced challenges in drafting complaints and comprehending legal terminologies. C-Mitra addresses those challenges. Our ultimate aspiration is to work towards a future where cybercrime is eradicated from Hyderabad, and there is no longer a need for C-Mitra,' she added.