Is There a Toll-Free Number for Vehicle Complaints in Mumbai?
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Synopsis
In a groundbreaking move, the Maharashtra Transport Minister has announced a toll-free number for commuters in Mumbai to report issues with autorickshaws, taxis, and rideshares. This new initiative aims to enhance passenger safety and service quality across the region, making it easier for citizens to voice their concerns.
Key Takeaways
- New toll-free number: 1800-220-110 for complaints.
- 24/7 control room: Located in Mumbai (West).
- Types of complaints: Include driver behavior and overcharging.
- Accountability: Actions will be taken against offenders.
- Citizen involvement: Encouraged to report issues.
Mumbai, July 17 (NationPress) Commuters using autorickshaws, taxis, Ola-Uber, and other similar passenger transport options in Mumbai can now lodge their complaints regarding service issues by calling the toll-free number 1800-220-110, as announced by Maharashtra Transport Minister Pratap Sarnaik in the state assembly on Thursday.
“Passengers can report issues such as refusal to accept rides, inappropriate behavior from drivers, exceeding passenger limits, failure to display required badges, and overcharging. To address concerns with errant drivers, the dedicated toll-free number 1800-220-110 has been implemented for the entire Mumbai Metropolitan Region,” Sarnaik stated.
Sarnaik further highlighted that a control room operating 24/7 has been established at the Regional Transport Office in Mumbai (West), Andheri.
“This initiative marks the first time that such a service has been made available to citizens through the Transport Department. Complaints received via this control room will be communicated through email to the relevant office. Notices will be issued to vehicle owners found in violation, and appropriate measures will be taken. The vehicles involved in serious infractions will be added to a blacklist. No further transactions related to these vehicles will occur until penalties are imposed,” he added.
The Minister assured that actions will be effectively enforced moving forward. “Residents of the Mumbai Metropolitan Region are encouraged to call this toll-free number for any assistance regarding passenger vehicles like autorickshaws, taxis, Ola-Uber, and public buses,” he noted.
Furthermore, the Transport Minister urged citizens to utilize this toll-free service and collaborate with the Transport Department to enhance the quality of services in the Mumbai Metropolitan Region.
Point of View
I observe that the introduction of a toll-free complaint number by the Maharashtra Transport Minister is a significant step towards enhancing accountability in the transport sector. This initiative reflects a commitment to passenger safety and service quality, aligning with the needs of the citizens in the bustling Mumbai Metropolitan Region.
NationPress
17/07/2025
Frequently Asked Questions
What is the toll-free number for vehicle complaints in Mumbai?
The toll-free number for reporting vehicle complaints in Mumbai is 1800-220-110.
What types of complaints can be registered?
Complaints can be registered for issues like refusal to accept rides, rude behavior, overcharging, and more.
Where is the control room located?
The control room is set up at the Regional Transport Office in Mumbai (West), Andheri.
How will complaints be handled?
Complaints will be communicated via email to the relevant office, and actions will be taken against guilty vehicle owners.
Is this service available 24/7?
Yes, the control room operates 24 hours a day.
