Noida's New Call Centre: A Vital Resource for Workers' Grievances
Synopsis
The Gautam Buddh Nagar administration has established a call centre to streamline grievance redressal for workers, enabling rapid complaint registration and resolution, significantly benefiting the workforce in the region.
Key Takeaways
Dedicated call centre launched for grievance redressal.
Complaints can be registered via helpline and email .
Located at G-25A, Sector-3 , Noida.
Aims to enhance transparency and accountability .
Streamlines the process for workers in the industrial sector.
New Delhi, April 20 (NationPress) In a groundbreaking initiative designed to facilitate the rapid and efficient resolution of employees’ concerns, the Gautam Buddh Nagar administration has inaugurated a specialized call centre focused on grievance redressal. This facility is operated by the office of the Additional Labour Commissioner in Noida and is situated at the G-25A office in Sector-3. This program is anticipated to assist countless workers throughout the district.
Additional Labour Commissioner Rakesh Dwivedi elaborated on this initiative, noting that employees frequently encounter difficulties in voicing their grievances to the relevant authorities. To address this challenge, the administration has implemented the call centre, simplifying the complaint registration process and enhancing accessibility, while also ensuring prompt resolution of issues.
Workers can now lodge their complaints by dialing the helpline number 0124126892. Along with the helpline, an email option has been established for added convenience. Employees can send comprehensive accounts of their grievances to the designated email address complaint.dlcnoida@gmail.com.
This initiative aims to not only streamline the complaint registration process but also bolster transparency and accountability in addressing the concerns of workers. All complaints submitted through the call centre and email will be meticulously monitored to ensure swift action and resolution.
This development is especially advantageous for those employed in the industrial sector, many of whom previously needed to make repeated visits to government offices to resolve their issues. With the new system in place, workers can now effortlessly connect with the administration through a simple phone call or email, conserving both time and energy.
The district administration has encouraged workers to fully utilize this facility and to report any issues promptly so that necessary actions can be taken without delay.
In a related event on April 19, the Uttar Pradesh Special Task Force (STF) apprehended Aditya Anand, also known as Rasti, the alleged mastermind behind the violent protests by Noida workers, at Tiruchirappalli Railway Station in Tamil Nadu. The suspect, who was wanted with a reward of Rs 1 lakh and is a BTech graduate from NIT Jamshedpur, reportedly admitted to orchestrating the unrest during questioning.
Point of View
Which is a commendable step towards better labor relations.
NationPress
2 May 2026
Frequently Asked Questions
What is the purpose of the new call centre?
The call centre aims to facilitate the quick and effective resolution of workers' grievances, making the complaint registration process more accessible.
How can workers register their complaints?
Workers can register complaints by calling the helpline number 0124126892 or by sending details to the email complaint.dlcnoida@gmail.com.
Where is the call centre located?
The call centre is located at the G-25A office in Sector-3, Noida.
How will complaints be monitored?
All complaints received via the call centre and email will be closely monitored to ensure prompt action is taken.
Who is the Additional Labour Commissioner?
The Additional Labour Commissioner is Rakesh Dwivedi, who oversaw the establishment of the call centre.
