How has the Tele-MANAS mental health helpline managed over 2.38 million calls since 2022?
Click to start listening
Synopsis
With over 2.38 million calls received since its inception, the Tele-MANAS helpline showcases India's commitment to tackling mental health issues. Discover how this initiative is transforming mental health care across the nation.
Key Takeaways
- Over 2.38 million calls handled since launch.
- 24/7 mental health services in 20 languages.
- Video consultation services introduced.
- Part of the National Mental Health Programme.
- Services available at all AIIMS.
New Delhi, July 25 (NationPress) The Tele-MANAS toll-free number, introduced as a component of India's national tele-mental health initiative, has successfully received over 2,382,000 calls from its inception in 2022 up to mid-March 2025, as disclosed in Parliament on Friday.
The Minister of State for Health and Family Welfare, Prataprao Jadhav, provided this information in a written statement to the Rajya Sabha, noting that 53 Tele-MANAS cells have been established across 36 states. These cells offer 24/7 mental health services in as many as 20 languages.
“The helpline has managed more than 2,382,000 calls,” he stated.
The toll-free number, 14416, was launched on World Mental Health Day on October 10, 2022, aimed at addressing the escalating mental health challenges in India.
Tele-MANAS is a mobile application designed to create a comprehensive platform for mental health support, addressing a range of issues from general well-being to serious mental disorders.
“Moreover, the government has introduced video consultation services under Tele-MANAS, enhancing the existing audio calling option,” Jadhav highlighted.
To bolster mental health services, the government has rolled out the National Mental Health Programme (NMHP), which encompasses the District Mental Health Programme (DMHP)—approved for implementation in 767 districts.
The government is also enhancing mental healthcare services at the primary health level.
“Over 177,000 Sub Health Centres (SHCs) and Primary Health Centres (PHCs) have been upgraded to Ayushman Arogya Mandirs. Mental health services are now included in the service packages offered at these centers,” Jadhav stated.
In India, there exist 47 government-run mental hospitals, including 3 Central Mental Health Institutions: the National Institute of Mental Health and Neuro Sciences in Bengaluru, the Lokopriya Gopinath Bordoloi Regional Institute of Mental Health in Tezpur, Assam, and the Central Institute of Psychiatry in Ranchi. Mental health services are also available at all AIIMS, according to the Minister.
Point of View
I believe the Tele-MANAS initiative represents a significant step forward in addressing mental health challenges in our nation. By providing accessible and comprehensive care, we are fostering a healthier society that prioritizes mental well-being. The ongoing efforts by the government in expanding these services are commendable and essential for the future of mental health in India.
NationPress
26/07/2025
Frequently Asked Questions
What is Tele-MANAS?
Tele-MANAS is a toll-free mental health helpline launched by the Indian government to provide 24/7 mental health services across the nation.
How many calls has Tele-MANAS received?
Since its launch in 2022, Tele-MANAS has received over 2.38 million calls.
In how many languages does Tele-MANAS offer services?
Tele-MANAS provides mental health services in up to 20 languages.
What additional services does Tele-MANAS provide?
In addition to audio consultations, Tele-MANAS has recently introduced video consultation facilities.
How is the government strengthening mental health services?
The government is implementing the National Mental Health Programme and upgrading health centers to include mental health services.
