How Did NCH Facilitate Rs 45 Crore in Refunds Across 31 Sectors in Just 8 Months?
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Synopsis
Discover how the National Consumer Helpline (NCH) has managed to facilitate an impressive Rs 45 crore in refunds over just eight months. With the e-commerce sector leading the charge, we delve into the impact and reach of this crucial consumer support system.
Key Takeaways
- NCH facilitated Rs 45 crore in refunds over 8 months.
- Addressed 67,265 grievances across 31 sectors.
- E-commerce sector led with 39,965 complaints.
- Helpline operates under the Consumer Protection Act, 2019.
- Accessible in 17 languages via toll-free number 1915.
New Delhi, Dec 27 (NationPress) The National Consumer Helpline (NCH) has successfully managed refunds totaling Rs 45 crore over an eight-month timeframe, specifically from April 25 to December 26, 2025. This initiative addressed 67,265 consumer complaints concerning refund claims across 31 sectors, as announced on Saturday.
The e-commerce sector emerged as the leader, with 39,965 grievances leading to refunds of Rs 32 crore.
This was closely followed by the travel and tourism sector, which reported 4,050 grievances and refunds amounting to Rs 3.5 crore.
NCH, a significant initiative of the Department of Consumer Affairs, plays an essential role in the timely and effective redressal of consumer issues nationwide.
Functioning at the pre-litigation phase under the Consumer Protection Act, 2019, NCH promotes quick, cost-effective, and amicable resolution of disputes, thus alleviating the load on Consumer Commissions, as stated by the Ministry of Consumer Affairs, Food and Public Distribution.
As per the ministry's report, refund-related grievances from the e-commerce sector were received from various regions across the country, including major cities and remote areas, showcasing the comprehensive reach and accessibility of the National Consumer Helpline.
The top five sectors accounted for over 85 percent of total refunds, including Agency Services, Electronic Products, and Airlines.
“A significant factor contributing to this success has been the increase in convergence partners, enhancing our collective ability to effectively address and resolve consumer grievances. This progress highlights the strong engagement of stakeholders, reaffirming their dedication to consumer welfare and accountability,” said the ministry.
The helpline has become a centralized access point for consumers nationwide to seek grievance redressal at the pre-litigation phase. Consumers can file their complaints in 17 languages by calling the toll-free number 1915.
Point of View
I can affirm that the National Consumer Helpline's success in addressing over 67,000 grievances in just eight months reflects a growing emphasis on consumer rights in our nation. This initiative not only empowers consumers but also reinforces accountability among service providers. It is crucial that we continue to support such efforts for a more equitable market.
NationPress
27/12/2025
Frequently Asked Questions
What is the National Consumer Helpline?
The National Consumer Helpline (NCH) is a government initiative aimed at addressing consumer grievances and facilitating refunds across various sectors.
How much has NCH facilitated in refunds?
NCH has facilitated refunds totaling Rs 45 crore during the eight-month period from April 25 to December 26, 2025.
What sectors does NCH cover?
NCH covers a total of 31 sectors, with e-commerce being the leading sector for grievances and refunds.
How can consumers file grievances?
Consumers can register their grievances through a toll-free number (1915) in 17 different languages.
What is the significance of NCH?
NCH plays a vital role in the pre-litigation redressal of consumer complaints, providing a speedy and cost-effective resolution process.
