How is NFR Setting a New Benchmark with Biometric Integration in Ticket Checking Operations?
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Synopsis
The Northeast Frontier Railway (NFR) has made a significant leap by implementing a complete biometric system for ticket checking staff, enhancing efficiency, accountability, and revenue. This innovative move underscores NFR's commitment to leveraging technology in improving passenger services and operational transparency.
Key Takeaways
- NFR has implemented a full biometric attendance system for ticket checking staff.
- This initiative spans across 22 TTE lobbies in five divisions.
- Key stations include Guwahati, Dibrugarh Town, and New Tinsukia.
- Improved attendance tracking enhances operational efficiency and revenue.
- NFR aims for greater transparency and accountability in operations.
Guwahati, December 3 (NationPress) The Northeast Frontier Railway (NFR) has set a remarkable standard in enhancing operational efficiency through advanced IT solutions, officials announced on Wednesday.
NFR’s Chief Public Relations Officer (CPRO) Kapinjal Kishore Sharma stated that the railway has reached a notable digital achievement by implementing a 100 percent biometric Sign On/Sign Off system for all Ticket Checking Staff across 22 TTE lobbies, spanning its five divisions.
This digital initiative is now fully operational at key stations within the zone, including Katihar, Kishanganj, Alipurduar Junction, New Bongaigaon, Rangiya Junction, Kamakhya, Guwahati, Dibrugarh Town, and New Tinsukia. This ensures complete transparency and accountability regarding staff movement, attendance, and duty compliance.
The introduction of biometric attendance has significantly bolstered the efficiency of Ticket Checking operations throughout NFR, according to the CPRO.
With precise, real-time attendance tracking, the system promotes improved monitoring and optimal allocation of personnel for training and onboarding responsibilities.
Sharma remarked that this has led to enhanced discipline, increased punctuality, and superior service delivery. The uptick in checking efficiency has also resulted in greater revenue by minimizing ticketing irregularities.
Moreover, a better staff presence in the field has contributed to a noticeable rise in window ticket sales, further elevating the railway's overall revenue, the NFR official noted.
To maintain seamless operations, dedicated teams at both Divisional and Zonal Headquarters are consistently overseeing the biometric setups and real-time data from all lobbies.
The CPRO reiterated that NFR remains devoted to utilizing cutting-edge digital technologies to amplify operational efficiency, enhance passenger services, and increase revenue.
This represents another pivotal move towards a more transparent, efficient, and technologically advanced railway network, he stated.
The Northeast Frontier Railway operates in the Northeastern states, as well as in seven districts of West Bengal and five districts of North Bihar.
Point of View
The advancements made by the Northeast Frontier Railway reflect a growing trend in leveraging technology to enhance public service. As the nation embraces digital transformation, NFR's initiative sets a positive example for other sectors to follow, emphasizing the importance of transparency and efficiency in operations.
NationPress
04/12/2025
Frequently Asked Questions
What is the significance of NFR's biometric system?
NFR's biometric system enhances operational efficiency, ensures accountability, and improves revenue by minimizing ticketing irregularities.
Where has the biometric system been implemented?
The system is operational at major stations including Katihar, Kishanganj, Alipurduar Junction, and more.
How does the biometric system impact staff attendance?
It provides real-time attendance tracking, which leads to better monitoring and optimal staff deployment.
What are the benefits of this initiative for passengers?
Passengers benefit from improved service delivery and increased punctuality due to enhanced staff efficiency.
Is NFR planning further technological advancements?
Yes, NFR is committed to leveraging advanced digital technologies to improve operational effectiveness and passenger services.
