What Relief Measures Has IndiGo Announced for Affected Passengers Due to Airport Closures?
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Synopsis
IndiGo has taken significant steps to assist passengers affected by the recent airport closures. Customers can now fly to or from nearby airports without extra charges. This flexibility aims to alleviate travel disruptions and ensure support for those impacted. Learn more about the airline's commitment during this challenging time.
Key Takeaways
- IndiGo offers no-cost travel changes to nearby airports.
- Change and cancellation fees are waived during this period.
- Relief flights are being organized for stranded travelers.
- 32 airports are temporarily closed until May 14.
- Operational disruptions have led to extended closures of certain Air Traffic Service routes.
New Delhi, May 10 (NationPress) The budget airline IndiGo announced on Saturday that passengers who had planned to travel to or from the airports affected by the recent closures can now opt for flights to or from a nearby airport without incurring any extra fees.
As stated by the airline, they remain dedicated to assisting their customers during this difficult time as airports remain closed for security reasons.
"We recognize the confusion this situation may have created and want to reassure you that our team is available to assist. We are waiving change and cancellation fees for bookings made during this period," IndiGo stated.
Customers affected by the airport closures can now choose alternative nearby airports for their travel at no extra cost, according to the airline.
"This flexibility extends across our network for qualifying bookings. We are also preparing to run relief flights to aid stranded passengers and will provide further updates as these plans are finalized," the airline added.
Previously, the Airports Authority of India (AAI) along with relevant aviation authorities issued a series of Notices to Airmen (NOTAMs), declaring the temporary closure of 32 airports in northern and western India for all civil flight operations, effective until May 14.
The closure “is effective until 0529 IST on 15th May 2025, due to operational reasons,” as detailed in the latest update from the Ministry of Civil Aviation.
The affected airports include: Adhampur, Ambala, Amritsar, Awantipur, Bathinda, Bhuj, Bikaner, Chandigarh, Halwara, Hindon, Jaisalmer, Jammu, Jamnagar, Jodhpur, Kandla, Kangra (Gaggal), Keshod, Kishangarh, Kullu Manali (Bhuntar), Leh, Ludhiana, Mundra, Naliya, Pathankot, Patiala, Porbandar, Rajkot (Hirasar), Sarsawa, Shimla, Srinagar, Thoise, and Uttarlai.
All civil flight operations at these airports will remain suspended throughout this period. Additionally, the Airports Authority of India (AAI) has prolonged the temporary closure of 25 segments of Air Traffic Service (ATS) routes within the Delhi and Mumbai Flight Information Regions (FIRs) due to operational factors.
Point of View
It is crucial for airlines like IndiGo to demonstrate flexibility and support in challenging situations. The swift response to passenger needs shows a commitment to customer service, which builds trust and loyalty. As the situation unfolds, the focus will be on ensuring safe and reliable travel for all passengers affected by the temporary closures.
NationPress
14/05/2025
Frequently Asked Questions
What measures is IndiGo taking for affected passengers?
IndiGo is allowing passengers to change their travel to nearby airports without additional charges and is waiving change and cancellation fees.
How long will the airport closures last?
The temporary closure of the affected airports is effective until May 14.
What are NOTAMs?
NOTAMs (Notices to Airmen) are notifications issued to inform pilots of changes to the status of airports and airspace.
Which airports are affected by the closures?
32 airports in northern and western India are affected, including Adhampur, Amritsar, and Jammu.
Will IndiGo operate relief flights?
Yes, IndiGo is planning to operate relief flights to assist stranded passengers.
