New Delhi, Dec 8 (NationPress) - Undergoing significant government examination, the budget airline IndiGo announced on Monday that it has refunded Rs 827 crore to impacted passengers, while processing further refunds for cancellations scheduled until December 15.

IndiGo confirmed its plan to operate over 1,800 flights on Monday, an increase from 1,650 on Sunday. The airline has also successfully returned more than 4,500 bags to their respective owners, assuring customers that they are on schedule to deliver the remaining luggage within the next 36 hours.

In an official statement, IndiGo emphasized, "Today, we are fully prepared to operate over 1,800 flights, connecting all of our operational stations. We have streamlined our operations, effectively reducing cancellations while providing advance notifications to customers. Our on-time performance (OTP) has notably improved to 91 percent across our network."

This announcement follows a stern warning from the government, which plans to take stringent actions against the low-cost airline to address the extensive flight disruptions and set a precedent for all airlines.

Union Civil Aviation Minister K. Ram Mohan Naidu informed the Parliament on Monday that a detailed investigation into the situation has commenced.

He stated, "IndiGo was responsible for managing the crew and roster. Passengers encountered numerous challenges. We are treating this matter with utmost seriousness and will enforce strict measures. We aim to set a precedent for all airlines. Any non-compliance will face consequences," he remarked during the Rajya Sabha session.

According to IndiGo, all cancellations for Monday were executed a day earlier, ensuring timely notifications to customers.

"While IndiGo continues to make strides toward a full recovery, we remain dedicated to assisting our customers and swiftly addressing their inquiries and requests. We have expedited several internal processes to this end," the airline added.

IndiGo mentioned that it is currently supporting over 200,000 customers daily across various communication channels.

"We sincerely regret this disruption and extend our heartfelt apologies to all of our customers. We would like to reaffirm that all of our operations comply with the relevant FDTL norms and safety regulations, as they have been for the past two decades," IndiGo concluded.