How has Punjab Achieved a Milestone in Citizen-Centric Governance?
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Synopsis
Punjab has made a historic achievement in citizen-centric governance by providing an impressive 99.88% of essential services on time. Minister Aman Arora highlights this success as a testament to the state's commitment to efficiency, transparency, and accountability, marking a new era in public service delivery.
Key Takeaways
- Punjab's achievement in service delivery is remarkable.
- Over 48.85 lakh citizens benefited from these services.
- Only 0.12% of services were delayed beyond the timeframe.
- The government prioritizes transparency and accountability.
- Digital verification processes have been implemented to enhance efficiency.
Chandigarh, June 18 (NationPress) The Punjab government has reached an extraordinary milestone in citizen-centric governance, successfully providing 99.88 percent of essential services to citizens within the designated timeframe, as stated by Aman Arora, the state Minister for Good Governance and Information Technology, on Wednesday.
Arora informed the media that this significant achievement comes with over 48.85 lakh individuals benefiting from citizen-centric services from June 18, 2024, to June 17, 2025. Notably, 99.88 percent of these services were delivered on time, with only 5,868 services (or 0.12 percent) falling outside the prescribed period.
“This achievement demonstrates the effectiveness of the Chief Minister Bhagwant Singh Mann government’s strong service delivery framework, which has been acknowledged by the Government of India for ranking Punjab first in timely service delivery,” the minister remarked.
He mentioned that the government is considering rewarding officials maintaining zero pendency, while all Deputy Commissioners have been instructed to take stringent measures against habitual delayers and officials who raise unnecessary objections. Reaffirming the government’s dedication to transparency and accountability, the Good Governance Minister noted that a pioneering project has been launched to combat delays and corruption, ensuring transparency in service delivery.
The state has engaged approximately 98 percent of officials and local representatives, including patwaris, municipal councillors, sarpanches, and namberdars, enabling them to digitally verify certificate applications. This project aims to minimize citizens' inconveniences and enhance efficiency by removing the need for physical visits for document verification.
Arora commended Punjab's service delivery system, praising the CM-led government's commitment to citizen-centric governance. He also congratulated the Deputy Commissioners and the team from the Good Governance and Information Technology Department for their unwavering efforts in reaching this milestone.
The online service delivery system has transformed service access, ensuring transparency, accountability, and promptness, significantly impacting citizens’ lives.
Point of View
Punjab's recent achievement in citizen-centric governance reflects a growing trend towards efficiency and accountability in public service delivery across India. The state's commitment to timely service and the integration of digital verification processes exemplify best practices that can inspire other regions. This milestone not only benefits citizens but also sets a standard for governance that prioritizes transparency and responsiveness.
NationPress
18/06/2025
Frequently Asked Questions
What percentage of services did Punjab deliver on time?
Punjab successfully delivered 99.88% of essential services to citizens within the stipulated timeframe.
How many people availed citizen-centric services?
Over 48.85 lakh people availed citizen-centric services between June 18, 2024, and June 17, 2025.
What measures is the government taking for delayed services?
The government is considering rewarding officials with zero pendency and taking strict action against habitual delayers.
