DigiLocker has surpassed 72.43 crore registered users and recorded approximately 72.86 crore document access transactions over the last three years, Union Minister for Electronics and IT Ashwini Vaishnaw informed the Rajya Sabha on 12 August 2026. The figures underscore the scale of India's digital public infrastructure expansion under the Digital India programme.

Platform Scale and Service Reach

The UMANG platform has crossed 11.66 crore registered users, with approximately 798 crore transactions recorded in the last three years. As of 31 July 2026, UMANG hosts 2,575 services — 880 from the Central Government and 1,695 from state governments — making it one of the broadest unified mobile gateways for citizen services in the country.

DigiLocker, meanwhile, now offers 5,437 document types and services, of which 661 are Central Government-linked and 4,776 are state government-linked. Both platforms are accessible via mobile applications and web portals, enabling round-the-clock access to government services.

What the Numbers Mean for Citizens

The platforms provide secure authentication, digital document verification, and consent-based document sharing — significantly reducing the need for physical visits and paper-based processes. They are integrated with key Digital Public Infrastructure components including Aadhaar, eSign, and API Setu, enabling seamless and paperless service delivery across departments and tiers of government.

Notably, this integration means a citizen can access health records, driving licences, educational certificates, and utility payment services from a single interface — a consolidation that was largely unavailable before the Digital India push began in July 2015.

Rural Access: Common Service Centres

Beyond the two flagship platforms, the government has expanded the network of Common Service Centres (CSCs) to extend digital access to rural and remote areas. As of 30 June 2026, 4,07,122 CSCs were operational at the Gram Panchayat level, offering government, banking, financial, insurance, pension, and utility payment services.

Of these, 70,069 CSCs are operated by women Village Level Entrepreneurs — a detail that points to an emerging gender dimension in India's digital access rollout, though independent assessments of income outcomes for these entrepreneurs remain limited.

Policy Context and What Comes Next

The Digital India programme was launched in July 2015 with the stated aim of democratising technology and enabling citizen-centric service delivery. Over a decade later, the user numbers on DigiLocker and UMANG suggest wide adoption, though usage depth — how frequently registered users actively transact — remains a metric the government has not separately detailed.

With state governments now accounting for the majority of services on both platforms, the next phase of growth will likely depend on how quickly laggard states digitise their citizen-facing processes and integrate with the national infrastructure.