Department of Posts resolves 1 lakh grievances in Special Campaign 6
Synopsis
India Post has resolved over 1 lakh public grievances and cleaned 73,814 sites halfway through Special Campaign 6, while disposing of more than 3 lakh kg of scrap worth ₹67.56 lakh. The campaign's new 'DigiPost' service — delivering Gujarat Police e-challans physically — signals a broader ambition to plug digital governance into the postal network's last-mile reach.
Key Takeaways
The Department of Posts has resolved 1,00,214 public grievances — approximately 67 per cent of the 1,50,000 target under Special Campaign 6 .
Cleanliness drives completed at 73,814 sites , roughly 55 per cent of the 1,35,000 -site target, as of 16 October 2026 .
A total of 3,06,026 kg of scrap disposed of since 2 October 2026 , generating ₹67.56 lakh in revenue.
17,980 kg of e-waste responsibly disposed of, yielding ₹27.64 lakh .
West Bengal Circle renovated the MMS Kolkata Senior Manager's Chamber using recycled wooden scrap — a 'Waste to Wealth' model.
DigiPost launched to physically deliver Gujarat Police traffic e-challans through India Post's network.
The Department of Posts on 18 October 2026 reported significant mid-campaign progress under 'Special Campaign 6', announcing it will intensify efforts in the remaining period to meet prescribed targets covering public grievance resolution, cleanliness drives, and scientific e-waste management. The campaign underscores the Department's stated commitment to responsive, citizen-centric governance across its nationwide network.
Targets and Progress So Far
The campaign has set three headline targets: resolution of 1,50,000 public grievances, disposal of 1,500 appeals, and cleanliness drives at 1,35,000 sites across the country. As of 16 October 2026, cleanliness activities had been carried out at 73,814 sites — including post offices — accounting for approximately 55 per cent of the overall target.
According to the Ministry of Communications, 1,00,214 public grievances have been resolved, achieving roughly 67 per cent of the 1,50,000 target. On appeal disposal, 764 appeals have been cleared against the target of 1,500, representing approximately 51 per cent completion.
Scrap Disposal and E-Waste Revenue
Since the campaign's launch on 2 October 2026, the Department has disposed of 3,06,026 kg of scrap, generating revenue of ₹67.56 lakh. In line with the campaign's focus on scientific e-waste management, 17,980 kg of electronic waste has been responsibly disposed of, yielding an additional ₹27.64 lakh. These figures reflect the Department's push for responsible handling of obsolete equipment across its offices.
Waste to Wealth: The Kolkata Initiative
In a standout example from the West Bengal Circle, departmental carpenters and Multi-Tasking Staff (MTS) renovated the Senior Manager's Chamber at the Mail Motor Service (MMS), Kolkata, using recycled wooden scrap. The initiative has been cited as a practical demonstration of the 'Waste to Wealth' concept, showing how discarded materials can be creatively repurposed to upgrade office infrastructure at minimal cost.
DigiPost: Bridging Digital and Physical Delivery
As part of its citizen-centric push, the Department has introduced DigiPost, a phygital mail service through which traffic e-challans issued by Gujarat Police are digitally transmitted and then physically delivered to citizens through the postal network. The service illustrates the postal network's potential as a last-mile bridge between digital government services and citizens who require physical documentation. This is notably one of the first formal integrations of state police e-governance systems with India Post's delivery infrastructure.
With the campaign still ongoing, the Department has signalled it will sustain and deepen these drives to close the gap on remaining targets before the campaign concludes.
Point of View
But the appeal disposal rate — at just 51 per cent — is the figure to watch. Grievance resolution is a volume metric; appeal disposal is a quality metric that indicates whether deeper, contested cases are being addressed. The DigiPost integration with Gujarat Police is the more structurally interesting development: it tests whether India Post's unmatched physical network can be monetised as a state-delivery layer for digital-native services, a model that could scale to other state governments. If it does, it quietly changes the postal department's revenue thesis — from stamps and parcels to last-mile government services.
NationPress
18 Oct 2026
Frequently Asked Questions
What is Special Campaign 6 and what are its targets?
Special Campaign 6 is a government-wide initiative under which the Department of Posts has set targets to resolve 1,50,000 public grievances , dispose of 1,500 appeals , and carry out cleanliness drives at 1,35,000 sites nationwide. The campaign also focuses on scientific e-waste management and sustainable office practices.
How much progress has the Department of Posts made so far?
As of 16 October 2026, the Department had resolved 1,00,214 grievances (67 per cent of target), cleaned 73,814 sites (55 per cent of target), and disposed of 764 appeals (51 per cent of target). Scrap disposal has generated ₹67.56 lakh in revenue since 2 October 2026.
What is DigiPost and how does it work?
DigiPost is a phygital mail service introduced by the Department of Posts that digitally receives government-issued documents — currently traffic e-challans from Gujarat Police — and delivers them physically to citizens through the postal network. It is designed to bridge the gap between digital governance and citizens who require physical delivery of official communications.
What was the 'Waste to Wealth' initiative in West Bengal?
In the West Bengal Circle, departmental carpenters and Multi-Tasking Staff used recycled wooden scrap to renovate the Senior Manager's Chamber at the Mail Motor Service in Kolkata. The project was cited as a practical example of repurposing discarded materials to improve office infrastructure without fresh procurement.
How much e-waste has the Department of Posts disposed of during the campaign?
The Department has disposed of 17,980 kg of e-waste since the campaign began on 2 October 2026, generating revenue of ₹27.64 lakh. This is part of the campaign's emphasis on the responsible and scientific handling of obsolete electronic equipment.
