Did SVPI Airport Achieve ACI Level-4 Accreditation for Customer Experience?
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Synopsis
Discover how Ahmedabad's SVPI Airport has achieved a significant milestone by earning ACI's Level-4 accreditation, showcasing its commitment to enhancing customer experience through innovative initiatives and world-class service delivery.
Key Takeaways
- SVPI Airport has achieved ACI Level-4 accreditation for exceptional customer experience.
- This places the airport third in India and among a select few globally.
- Innovative initiatives have significantly enhanced passenger services and operational efficiency.
- Technological advancements include the launch of the Aviio App and smart cleaning robots.
- Continuous improvement is essential to maintain competitive advantage in the aviation sector.
Ahmedabad, June 6 (NationPress) The Sardar Vallabhbhai Patel International (SVPI) Airport in Ahmedabad, managed by Adani Airport Holdings Limited (AAHL), announced a significant achievement in its quest for customer service excellence. SVPI Airport has been awarded the esteemed ‘Level 4’ accreditation in Airport Customer Experience by the Airports Council International (ACI), marking a notable advancement from the Level 3 accreditation obtained in May of the previous year.
This accolade positions SVPI Airport among a distinguished group of airports worldwide, ranking third in India, and showcases a strong dedication to improving passenger experience at all levels.
"The attainment of this Level 4 accreditation validates SVPI Airport’s dedication to prioritizing passengers in every strategic decision and its relentless quest for excellence in service delivery. The airport remains a model for India’s aviation industry, continually innovating to provide a world-class travel experience," stated the airport.
The evaluation for this accreditation encompasses various criteria, including airport culture, governance, operational enhancements, measurement, customer strategy, and understanding customer needs.
In the past year, SVPI Airport has introduced numerous initiatives aimed at technological advancements, infrastructure upgrades, and improved passenger interaction. These initiatives have greatly enhanced both the travel experience and operational efficiency.
Key initiatives that contributed to the Level 4 accreditation of SVPI Airport include the digitalization of SOPs, the launch of the Aviio App, Digi Yatra, and Self-Baggage Drop at both terminals—T1 and T2—and a new rejection line for baggage handling, increasing capacity from 600 to 1,600 bags per hour.
Additionally, 24 smart cleaning robots are now operational at T1 and T2 for superior hygiene, alongside AI-based surveillance systems for enhanced safety and project management.
The recently launched Adani One App has unified and improved the passenger experience, and a fast-track immigration program for trusted travelers has been initiated.
"Free Wi-Fi kiosks, Flight Information Displays, IPTVs, and curated background music are now available for a seamless digital experience," the airport added.
Furthermore, two electric buses have been introduced for free inter-terminal shuttle service, while infrastructure enhancements include Hawaii Adda, a new smoking lounge, a multifaith prayer room, and themed artworks reflecting Gujarat’s rich heritage. Additionally, parking capacity has been improved.
Point of View
SVPI Airport's achievement of ACI Level-4 accreditation reflects a growing trend in India's aviation sector towards prioritizing passenger experience. Such milestones not only elevate the airport's status but also contribute to the overall improvement of travel standards across the nation. As the industry evolves, continuous innovation and focus on customer satisfaction will be essential for maintaining competitive advantage.
NationPress
07/06/2025
Frequently Asked Questions
What is ACI Level-4 accreditation?
ACI Level-4 accreditation signifies a high standard of customer experience management in airports, recognizing their commitment to passenger satisfaction and operational excellence.
How does SVPI Airport's Level-4 accreditation impact passengers?
This accreditation enhances the overall travel experience for passengers by ensuring improved services, innovative technology, and a focus on customer needs.
What initiatives led to the Level-4 accreditation?
Key initiatives include the launch of digital services like the Aviio App, improvements in baggage handling, and the introduction of smart cleaning robots.
