Zepto raises free delivery threshold by up to 100% to ₹299, matching rivals
Synopsis
Key Takeaways
Zepto has revised its minimum order value for free delivery, raising it by up to 100% to ₹299 during peak-demand periods and by 33.55% to ₹199 during normal hours — up from the earlier threshold of ₹149. The move, reported on 19 August, brings the quick-commerce platform's free-delivery floor in line with competitors Blinkit and Swiggy Instamart.
What Changed and Why
According to customer reports, the ₹299 threshold applies during periods of high demand, while the standard threshold now stands at ₹199. The earlier baseline was ₹149, meaning regular-hour customers are paying a roughly one-third higher entry point for free delivery.
The revision is part of a broader effort by quick-commerce platforms to improve order-level economics — balancing rising delivery costs against customer retention. A higher minimum order value nudges shoppers to add more items to their carts, potentially lifting average order values and improving contribution margins on smaller orders.
The Trade-Off for Customers
While the change benefits platform economics, it could test consumer behaviour. Quick-commerce users often place small, convenience-driven orders — a handful of items needed urgently — and a higher threshold may deter low-value purchases or push some customers toward alternatives.
Notably, the revised thresholds now mirror those of Eternal-owned Blinkit and Swiggy's Instamart, suggesting the sector is converging on a common pricing floor rather than competing on delivery cost alone.
A Sector-Wide Pricing Shift
Zepto's move follows a series of fee increases across India's online delivery ecosystem. In March 2025, Zomato raised its platform fee by approximately 19%, or ₹2.40 per order, taking the pre-GST charge to ₹14.90 from ₹12.50. Swiggy subsequently raised its own platform fee by 17% to ₹17.58 per order, up from ₹14.99 — a hike of roughly ₹2.59 including pre-GST charges.
Across the board, delivery platforms are experimenting with order thresholds, platform fees, and surge-based pricing as they seek sustainable unit economics without alienating their core user base.
What This Means for the Market
India's quick-commerce sector has expanded rapidly, but profitability at the order level remains a challenge. The convergence of free-delivery thresholds among the top three players — Zepto, Blinkit, and Instamart — signals that the price-war phase may be giving way to a margin-consolidation phase. How customers respond to these changes will be a key indicator of demand elasticity in the segment.