The Chief Minister's Office of Punjab announced on Friday, 26 June 2026 that the 'Sarkar Tuhade Dwar' scheme — launched under Chief Minister Bhagwant Mann to deliver government services directly to citizens' homes — is receiving an overwhelming public response across the state.

The post, shared in Punjabi, states: 'Sarkar Tuhade Dwar yojana nu bharvaan hungara mil reha hai' ('The Sarkar Tuhade Dwar scheme is receiving an enthusiastic response'). Under the initiative, residents no longer need to visit government offices for certificates and other essential services. Instead, they can call helpline number 1076 to book an appointment, after which the concerned official or government employee visits the applicant's home to complete the required process.

Context

The scheme directly targets one of the most persistent grievances among Punjab's citizens — the burden of travelling to tehsil and district offices, often multiple times, to obtain routine documents such as caste, residence, and income certificates. For rural households and daily-wage workers, each such trip means lost income and out-of-pocket travel costs. The 'Sarkar Tuhade Dwar' model eliminates that friction by reversing the direction of service delivery: the government comes to the citizen, not the other way around.

Policy Backdrop

Punjab has a legislative foundation for time-bound service delivery in the form of the Punjab Right to Service Act, 2011, which mandated defined timelines for notified government services. The current doorstep-delivery scheme builds on that framework by adding a physical outreach component — a call-centre-backed appointment system — that goes beyond the Act's original portal-and-counter model. The Aam Aadmi Party government, which came to power in March 2022, has positioned citizen-service reform as a central plank of its administration, drawing on similar models piloted in Delhi where AAP has governed for longer.

Across India, several states have adopted doorstep and call-centre models to reduce dependence on intermediaries and improve last-mile access. Punjab's version is notable for its use of a dedicated helpline (1076) rather than a purely app-based interface, which broadens reach to citizens without smartphones or reliable internet access.

Stakeholders and Impact

The primary beneficiaries are ordinary citizens — particularly those in rural Punjab, the elderly, persons with disabilities, and daily-wage earners who cannot afford repeated office visits. By removing the need for physical presence at government counters, the scheme also aims to curb the role of touts and middlemen who have historically charged informal fees to navigate bureaucratic processes. Government field staff and revenue officials are now the front-line delivery agents, visiting homes with the authority to complete documentation on the spot.

The enthusiastic public response cited by the CMO Punjab suggests strong uptake, though precise call volumes and district-wise data have not been specified in the official communication.

What's Next

Observers will watch for quarterly performance disclosures on the number of services delivered under the scheme and any expansion of the services list covered under 1076. The Punjab Assembly's next session could also see proposed amendments to the Right to Service Act to formally incorporate doorstep delivery as a statutory entitlement. The scheme's scalability — and whether staffing levels can sustain rising appointment volumes — will be the key operational test in the months ahead.