Hyderabad, March 6 (NationPress) The Telangana Cyber Security Bureau (TGCSB) has successfully dismantled a significant cyber fraud scheme operating from a fraudulent call centre, leading to the arrest of 63 suspects, predominantly hailing from northeastern states.

These individuals were discovered to be engaged in cybercriminal activities aimed at NRIs and American citizens, as stated by TGCSB Director Shikha Goel on Thursday.

The dubious call centre was located in Patrika Nagar, part of the IT-centric HITEC City.

Authorities disclosed that the accused were employed at Exito Solutions, a deceptive call centre, impersonating customer service agents from PayPal to defraud unsuspecting victims.

Utilizing sophisticated software such as EYEBEAM and X-LITE, they executed fraudulent calls and disseminated phishing emails, specifically targeting PayPal users in the United States, falsely asserting that unauthorized transactions had occurred on their accounts. "Victims were lured into contacting a fake fraud prevention team indicated in the emails, where the fraudsters coerced them into divulging sensitive banking information under the guise of securing refunds or halting scam activities. In several instances, victims were persuaded to transfer funds to 'safe' accounts to avert further unauthorized transactions, only to later realize they had been duped."

The TGCSB identified Kaivan Patel Rupesh Kumar, also known as Jaddhu or Jadu Bhai from Gujarat, as the principal orchestrator. He coordinated this operation alongside his elder brother, Vickey, who resides in Dubai, and Ajad. These individuals were instrumental in supplying stolen PayPal customer data and setting up mule bank accounts in the US to receive the illicit funds. They also converted the illegal money into cryptocurrency, rendering it untraceable.

The investigation indicated that the entire network was under the control of Jadu Bhai and Rahul alias Pratik, supervised by Chanda Mansawani, Managing Director of Exito Solutions. The organization functioned in collaboration with team leaders Sanju, James, and Praveen, who specialized in manipulating victims into making fraudulent payments. These recruits were sourced through social media platforms like LinkedIn, Instagram, and Facebook, with promises of salaries reaching Rs 30,000 for working in a "call centre." However, once onboarded, they were trained in deceitful practices to conduct cyber fraud.

During the raid, authorities seized 52 mobile devices utilized in the fraudulent operations, 63 laptops, and 27 identification cards from Exito Solutions.

Ongoing investigations aim to identify further suspects, including Justin, a crucial recruiter, and Jadu Bhai, who oversaw the operations, according to officials.