Telangana Police on 5 August launched the Telangana Emergency Response Support System (TG-ERSS) – Dial 112, an Artificial Intelligence-enabled integrated emergency platform that unifies police, fire, ambulance, women safety, child protection, and disaster response services under a single national number. The system, inaugurated at the Telangana Integrated Command and Control Centre (TGiCCC) in Hyderabad, marks the most significant upgrade to the state's emergency infrastructure in recent years.

Key Features of the AI-Enabled Platform

The upgraded TG-ERSS platform brings together a wide array of intelligent capabilities designed to reduce delays and improve accuracy at every stage of emergency handling. These include AI-based incident prioritisation by severity, smart call routing, intelligent filtering of duplicate and non-emergency calls, voice-to-text transcription of emergency conversations, and AI-assisted dispatch of field resources.

Advanced caller-location identification is enabled through Location-Based Services, Advanced Location Services, and Google Maps integration. Real-time operational dashboards, performance analytics, and a unified single-window interface for call takers and dispatchers further strengthen the platform's operational backbone.

Measurable Gains in Call-Handling Speed

Director General of Police C.V. Anand, who inaugurated the system in the presence of senior police officers, government officials, and partner agency representatives, said the upgraded platform has already delivered measurable improvements. Average call-taker time has dropped from 100 seconds to 69 seconds, while dispatcher time has fallen from 90 seconds to 64 seconds. Overall call centre processing time has been reduced from 190 seconds to 133 seconds — an improvement of nearly 30 per cent.

The DGP emphasised that every second saved at the processing and dispatch stage could prove critical in protecting life, preventing escalation, and ensuring timely assistance to those in distress.

Telangana's Response Times vs National Average

Telangana currently records an average emergency response time of approximately six minutes in urban areas, 15 minutes in rural areas, and 10 minutes 30 seconds as the overall state average. According to the DGP, this is significantly better than the national average of approximately 18 minutes, placing Telangana among the leading states in emergency-response performance.

The TG-ERSS Dial 112 centre operates round the clock with 164 trained personnel and 900 SIP-based communication channels. On any given day, nearly 14 lakh calls reach the Interactive Voice Response system, approximately 18,000 emergency calls are answered by call takers, and around 7,500 emergency incidents are dispatched to field units.

Fleet Integration and Drone Rollout

A total of 1,860 patrol vehicles — comprising 788 four-wheelers and 1,072 two-wheelers — have been digitally integrated with the platform across all 31 Police Units in Telangana. The system automatically identifies and recommends the nearest available patrol vehicle, enabling faster deployment and closer monitoring of each incident from call receipt to closure.

In the next phase of modernisation, AI-enabled drones will be introduced on a pilot basis across the Hyderabad, Cyberabad, Malkajgiri, and Future City Commissionerates. These drones will serve as aerial first responders, providing real-time visual intelligence during fires, road accidents, disasters, law and order situations, crowd incidents, and search-and-rescue operations. This expansion signals that Telangana's AI-driven emergency model is designed to evolve well beyond its current form.