TRAI MyCall app revamped: real-time call quality feedback for all users
Synopsis
TRAI's MyCall app has been rebuilt from the ground up for the first time since 2018 — and the most consequential change isn't the star ratings or coverage tests, but the direct pipeline it now opens between consumer complaints and telecom service providers. Whether India's operators act on that data, or whether the app quietly gathers dust, will be the real test of this initiative.
Key Takeaways
TRAI launched the revamped MyCall app on 3 August , the first major overhaul since its 2018 debut.
Users can now rate voice calls on a one-to-five-star scale with automatic post-call prompts.
A new feature enables consumer feedback to be shared directly with telecom service providers — absent in the earlier version.
The app also supports call drop reporting , feedback history review, and coverage tests .
TRAI Chairman Anil Kumar Lahoti said the data will help operators identify network gaps and undertake targeted fixes.
The upgraded app is currently available for Android users only.
The Telecom Regulatory Authority of India (TRAI) on Monday, 3 August launched a comprehensively upgraded version of its MyCall mobile application, enabling telecom subscribers across India to rate voice calls, report call drops, and share network feedback in real time. The overhaul — the first since the app's original launch in 2018 — introduces direct feedback sharing with telecom service providers, a capability absent in earlier versions.
Key New Features
The revamped TRAI MyCall app allows users to rate voice calls on a one-to-five-star scale immediately after a call ends, with automatic prompts to capture feedback while the experience is still fresh. Users can also report call drops and other network-related issues, review their personal feedback history, and run coverage tests to map signal strength in their area.
Crucially, the upgraded version enables consumer feedback to flow directly to telecom service providers — a structural change that transforms the app from a passive data-collection tool into an actionable quality-improvement channel. The Ministry of Communications confirmed the launch, describing the app as enabling consumers to 'directly assess and report the voice-calling experience.'
What TRAI Chairman Said
TRAI Chairman Anil Kumar Lahoti said the data gathered through the platform would play a significant role in helping telecom operators identify network gaps and undertake targeted optimisation. 'Every telecom consumer experiences network quality first-hand. The revamped TRAI MyCall app is expected to strengthen consumer participation feedback on telecom service quality by enabling subscribers to provide immediate and perceived feedback on their call experience,' Lahoti said.
He added: 'The feedback will assist Telecom Service Providers in identifying network deficiencies and taking corrective measures, enhanced customer satisfaction, and a better overall mobile communication experience. The initiative reinforces TRAI's commitment to a consumer-centric, transparent, and data-driven approach to improving the quality of telecom services. I encourage all mobile users to download the TRAI MyCall application and regularly share their feedback. Every feedback matters, and together we can build a better calling experience for every telecom consumer.'
Why This Matters for Consumers
India has hundreds of millions of active mobile subscribers, yet systematic, granular feedback on call quality has historically been difficult to collect at scale. The earlier MyCall app gathered data but lacked the direct provider-linkage that could translate complaints into network fixes. The new version closes that loop, at least in design.
Notably, the app currently supports Android users, with no official timeline announced for an iOS rollout. The coverage test feature is particularly significant — it can help TRAI and operators build real-world signal maps that go beyond tower-proximity assumptions.
Broader Regulatory Context
The relaunch comes as TRAI intensifies its focus on quality-of-service benchmarks for telecom operators. India's telecom sector — dominated by Reliance Jio, Bharti Airtel, and Vodafone Idea — has faced persistent consumer complaints about call drops and patchy 4G and 5G coverage, particularly in rural and semi-urban areas. Crowdsourced, real-time feedback data could strengthen TRAI's hand when reviewing operator compliance with service-quality norms.
How consistently consumers engage with the app will determine whether the initiative delivers on its stated goals or remains an underused regulatory tool.
Point of View
But its impact hinges on a variable TRAI cannot fully control: consumer habit. India's telecom subscribers have little history of systematic feedback-sharing, and past iterations of the app saw limited uptake. The genuinely new element — direct data flow to service providers — creates accountability pressure, but only if TRAI publicly reports on whether operators act on the inputs. Without a disclosure mechanism showing how feedback translates into network improvements, the app risks becoming another data warehouse that satisfies a regulatory checkbox without moving quality metrics.
NationPress
3 Aug 2026
Frequently Asked Questions
What is the revamped TRAI MyCall app?
The revamped TRAI MyCall app is an upgraded mobile application launched on 3 August that allows telecom consumers to rate voice calls, report call drops, and share real-time network feedback directly with telecom service providers. It is the first comprehensive overhaul of the app since its original launch in 2018.
What new features does the updated MyCall app offer?
The updated app introduces one-to-five-star voice call ratings with automatic post-call prompts, call drop and network issue reporting, a feedback history viewer, and a coverage test tool. Most significantly, it now routes consumer feedback directly to telecom operators — a capability that was missing in the earlier version.
Which devices support the new TRAI MyCall app?
The revamped TRAI MyCall app is currently available for Android users. No official announcement has been made regarding an iOS version.
Why has TRAI relaunched the MyCall app?
TRAI relaunched the app to strengthen consumer participation in telecom quality monitoring and to create a data-driven feedback loop between subscribers and service providers. Chairman Anil Kumar Lahoti stated that the feedback will help operators identify network deficiencies and take corrective action.
How does the MyCall app help improve call quality in India?
By aggregating real-time ratings and coverage data from millions of users, the app gives TRAI and telecom operators granular, location-specific insights into network performance gaps. This data can inform targeted infrastructure upgrades, particularly in areas with persistent call drop or poor coverage complaints.
