Adani One app hits 5 million members in 10 months on airport loyalty push
Synopsis
Adani One has signed up 5 million loyalty members in under 10 months — a pace that signals Indian air travellers are ready to engage with airport-native digital platforms. With a tier-based model on the horizon and seasonal campaigns already driving repeat engagement, AAHL is quietly building one of India's largest captive travel audiences across eight airports.
Key Takeaways
Adani One crossed 5 million members within 10 months of launching the Adani Rewards loyalty programme.
The programme is active across all 8 airports managed by AAHL in 7 states , from Thiruvananthapuram to Guwahati .
Passengers earn and redeem points on shopping, dining, and airport services via the Adani One app.
Seasonal campaigns — Diwali , Winterfest , and Summer Carnival — have driven higher user engagement.
A tier-based membership model for frequent flyers is planned for launch later in 2025 .
AAHL is India's largest public-private partnership airport operator, managing hubs including Mumbai , Ahmedabad , and Lucknow .
Adani Airport Holdings Limited (AAHL)'s consumer app Adani One has crossed the 5 million-member mark within 10 months of launching Adani Rewards, one of India's first integrated airport loyalty programmes, the company said. The milestone underscores accelerating passenger adoption of digital airport services across AAHL's eight-airport network spanning seven states.
What Adani Rewards Offers
The loyalty programme is live across all eight airports managed by AAHL, allowing passengers to earn and redeem reward points on shopping, dining, and other airport services through the Adani One app. Enrolment is instant — passengers can sign up using their mobile number at the point of purchase, with no separate registration process required.
Reward points accumulated on subsequent transactions can be redeemed for benefits ranging from complimentary food and beverages to premium airport experiences, according to the company.
Seasonal Campaigns Driving Engagement
Targeted seasonal campaigns have played a measurable role in user growth. Programmes such as Diwali, Winterfest, and the recently concluded Summer Carnival offered exclusive deals and curated experiences that, the company said, contributed to higher engagement rates across its network.
The airport network currently stretches from Thiruvananthapuram in Kerala to Guwahati in Assam, covering major hubs including Mumbai, Ahmedabad, Lucknow, Mangaluru, and Jaipur.
What the Company Said
'Five million members in less than a year marks an important milestone for Adani Rewards. Soon, we will introduce new features, expand member benefits and create more opportunities for passengers to engage across all AAHL-managed airports,' an AAHL spokesperson said.
What Comes Next
Building on this momentum, AAHL plans to introduce a tier-based membership model later this year, designed to offer frequent flyers enhanced benefits and more personalised privileges. Further enhancements to the programme are also planned in the coming months to broaden its appeal across the full airport network.
As India's largest public-private partnership airport operator, AAHL's ability to scale a loyalty platform across eight airports simultaneously gives it a structural advantage that single-airport operators cannot easily replicate. Whether the tier-based model can deepen monetisation — not just membership — will be the next measure of the programme's commercial maturity.
Point of View
But membership volume and active engagement are different metrics — and AAHL has not disclosed how many of those members transact regularly. The real commercial test arrives with the tier-based model: if frequent flyers are incentivised to consolidate airport spending on Adani One, the platform could become a meaningful non-aeronautical revenue lever. India's airport retail and F&B market is underpenetrated relative to global peers, and a loyalty layer could accelerate that. The risk is programme dilution — too many campaigns, too little differentiation — which has undermined airline loyalty schemes in India before.
NationPress
14 Jul 2026
Frequently Asked Questions
What is the Adani One app and Adani Rewards programme?
Adani One is the consumer app of Adani Airport Holdings Limited (AAHL) through which passengers access the Adani Rewards loyalty programme — one of India's first integrated airport loyalty platforms. Members earn and redeem points on shopping, dining, and other airport services across all eight AAHL-managed airports.
How quickly did Adani One reach 5 million members?
Adani One crossed 5 million members within 10 months of launching the Adani Rewards programme, according to the company. The milestone was announced on 14 July 2025.
Which airports are covered under the Adani Rewards programme?
The programme is available across all eight airports managed by AAHL, spanning seven states: Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, Thiruvananthapuram, and the newly constructed Navi Mumbai airport.
What new features is AAHL planning for Adani One?
AAHL plans to introduce a tier-based membership model later this year, offering frequent flyers enhanced benefits and more personalised privileges. Additional enhancements to expand the programme's appeal across its airport network are also planned in the coming months.
How do passengers enrol in Adani Rewards?
Passengers can enrol in Adani Rewards instantly using their mobile number at the time of purchase at any AAHL-managed airport. No separate registration process is required, and reward points from subsequent transactions can be redeemed for benefits including complimentary food and beverages and premium airport experiences.
