Maruti Suzuki Boosts Service Network to 5,926 Locations
Synopsis
Maruti Suzuki has made a historic leap in service accessibility by adding 502 touchpoints, making it easier for customers across India to access vehicle services. The company aims for 8,000 touchpoints by FY2030-31, enhancing its support for all ranges of customers.
Key Takeaways
Maruti Suzuki added 502 new service touchpoints .
Total after-sales service footprint now at 5,926 locations .
Expansion covers 3,000 cities and towns.
Future goal to reach 8,000 touchpoints by FY2030-31.
Reports 5 percent year-on-year growth in March retail sales.
New Delhi, April 3 (NationPress) Maruti Suzuki, the leading automobile company in India, announced on Friday that it has successfully launched 502 new service touchpoints during the financial year ending March 2026. This achievement marks the most significant single-year network expansion in the company's history, elevating its total after-sales service presence to 5,926 touchpoints across 3,000 cities and towns nationwide.
The newly introduced service locations include varied formats such as ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSPs), and Service-on-Wheels. This diversity underscores the company’s commitment to catering to customers in metropolitan areas, smaller towns, and remote regions alike.
“Customers can choose to visit a workshop, utilize doorstep service, have their vehicles serviced at frequently visited locations, or receive assistance while on a road trip; a Maruti Suzuki service touchpoint is always close by,” stated Hisashi Takeuchi, the MD & CEO of Maruti Suzuki India.
Takeuchi also shared the future vision of expanding the service network to approximately 8,000 touchpoints by the fiscal year 2030–31.
This expansion is notably faster compared to previous growth rates. The company inaugurated its inaugural service workshop in 1983, taking nearly 14 years to reach the milestone of 1,000 touchpoints by 1997.
Furthermore, Maruti Suzuki has reported a 5 percent year-on-year increase in its retail sales for March, with full-year FY26 volumes showing a growth of about 3 percent compared to the last fiscal year.
In March, the company recorded total sales of 2,25,251 units, up from 1,92,984 units in the same month last year. Domestic passenger vehicle sales accounted for 1,69,428 units, while exports rose to 47,040 units, with sales to other OEMs reaching 8,783 units.
As of Thursday, Maruti Suzuki shares closed at Rs 12,632, reflecting a 1 percent increase on the BSE.
Point of View
It is clear that Maruti Suzuki's recent expansion of service touchpoints is a strategic move to enhance customer satisfaction and accessibility. This growth reflects the company’s commitment to adapting to the diverse needs of consumers in both urban and rural settings.
NationPress
20 Jun 2026
Frequently Asked Questions
How many new service touchpoints did Maruti Suzuki add?
Maruti Suzuki added 502 new service touchpoints in the financial year ending March 2026.
What is the total number of service touchpoints now?
The total number of service touchpoints now stands at 5,926 across 3,000 cities and towns.
What is the future expansion plan for Maruti Suzuki?
Maruti Suzuki plans to expand its network to approximately 8,000 touchpoints by FY2030-31.
What types of service formats are included in the expansion?
The expansion includes ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSPs), and Service-on-Wheels.
How did Maruti Suzuki perform in March sales?
In March, Maruti Suzuki sold a total of 2,25,251 units, marking a growth compared to the previous year.
