Delhi Chief Minister Rekha Gupta on Sunday, 28 June 2025, announced that more than 75 per cent of Delhi government work is now processed through the e-Office digital file management system, as the platform approaches its first anniversary on 1 July 2025. The milestone marks a significant shift from paper-based administration to a fully trackable, online workflow across the capital's bureaucracy.

Adoption Across Departments

As of the latest figures, 120 of the 132 government departments — approximately 91 per cent — are using the e-Office system regularly since its expanded rollout from 13 April. Among public sector undertakings, boards, corporations, commissions, committees, autonomous bodies, and local bodies, 36 of the 55 entities, or about 65.5 per cent, have integrated the platform into their daily operations.

Educational institutions show the lowest penetration so far: 21 of the 48 universities, colleges, and other institutions — roughly 43.8 per cent — have adopted e-Office. Overall, 177 of the 235 departments and offices, or 75.3 per cent, now conduct official work through the system. A total of 15,748 officers and employees across these entities were actively using e-Office for file processing as of 27 June.

What Has Changed on the Ground

Before the system's rollout, most official work in Delhi moved through physical paper files — a process prone to delays, misplacement, and opacity. Chief Minister Gupta said file movement, correspondence, and approvals are now handled entirely online, making it straightforward to identify which official holds a file and what action has been taken at each stage.

'This has accelerated file disposal, improved transparency and accountability in government functioning, and helped ensure the timely delivery of public services,' Gupta said in an official statement. The system has also tightened record-keeping security and reduced inter-departmental coordination bottlenecks, she added.

Three-Category Architecture

Recognising that different wings of government operate differently, the Delhi government developed e-Office under three distinct categories: one exclusively for government departments, a second for public sector undertakings and autonomous bodies, and a third for universities and educational institutions. This segmented design allows each category to configure workflows suited to its specific administrative requirements.

Use of e-Office was made mandatory across all Delhi government departments from 1 July 2025 — the same date the system now marks its first year in compulsory operation.

What Comes Next

The Delhi government has signalled it will continue expanding e-Office coverage to departments and institutions not yet on the platform. With educational institutions at under 44 per cent adoption, that segment represents the largest remaining gap. Officials have not yet set a public deadline for full coverage, but the direction of policy — and the mandatory-use order already in place for core departments — suggests accelerated onboarding in the months ahead.