How Many E-services Have Crossed 21,060 in India's States and UTs?
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Synopsis
The growth of e-services in India has been remarkable, with states and UTs surpassing the 21,060 mark. Discover how Tripura leads in new additions and which states achieved full saturation, while the DARPG continues to enhance public service delivery.
Key Takeaways
- 21,062 e-services available in India.
- Majority in Local Governance and Utility Services sector.
- 1,599 mandatory e-services online.
- 16 states surpassed 90 percent saturation.
- Maharashtra and Uttarakhand achieved 100 percent saturation.
New Delhi, June 19 (NationPress) The cumulative count of e-services across states and union territories in India has reached an impressive 21,062, with a significant portion (7,065) categorized under Local Governance and Utility Services, as reported by the Department of Administrative Reforms and Public Grievances (DARPG) on Thursday.
In April alone, 424 new e-services were introduced by various states and UTs, with Tripura leading the way in contributions across all focus sectors, according to the National e-Governance Service Delivery Assessment (NeSDA) report.
Out of a total of 2,016 mandatory e-services (56 for each of the 36 states/UTs), 1,599 are now available online, achieving a saturation rate exceeding 79 percent.
Notably, 16 states and UTs have surpassed a saturation level of 90 percent, while both Maharashtra and Uttarakhand have achieved full saturation.
The report emphasizes Chandigarh's dedication to enhancing public service delivery through the Right to Services (RTS) framework and highlights ongoing initiatives to unify service delivery and ensure real-time transparency for citizens.
Additionally, it details the e-services accessible via each state and UT's unified service delivery portals and the incorporation of three new assessment parameters into the NeSDA framework: Open Government Data, e-participation, and the adoption of Emerging Technologies.
Exemplary practices in service delivery, such as those from Central government ministries/departments, the Goods and Services Tax Portal, and the National Cyber Crime Reporting Portal, are highlighted in the report.
The DARPG established the National e-Governance Service Delivery Assessment (NeSDA) Framework in 2019 to evaluate the e-service delivery of states, UTs, and Central Ministries as a benchmarking exercise across seven sectors.
Conducted biennially, the NeSDA study tracks progress in e-service delivery across states and UTs through inputs provided on the NeSDA Way Forward Dashboard, monthly reports, and regular review meetings with SPoCs from various states and UTs. To date, 25 NeSDA Way Forward Monthly Reports and the Annual Report 2023 have been published to monitor e-service delivery status.
This series of NeSDA Monthly Reports consistently evaluates the scale and quality of e-services offered across all states and Union Territories since its inception in April 2023, regularly reporting on three crucial categories: all e-Services, mandatory e-Services, and those provided through a unified portal.
Point of View
The rapid expansion of e-services across India’s states and UTs reflects a commendable commitment to improving governance and public service delivery. The sustained efforts by the DARPG to implement the NeSDA framework are paving the way for enhanced transparency and accessibility, ensuring that citizens reap the benefits of technology in public administration.
NationPress
19/06/2025
Frequently Asked Questions
What is the total number of e-services in India?
The total number of e-services provided across states and UTs in India has reached 21,062.
Which sector has the most e-services?
The majority of e-services, totaling 7,065, fall under the Local Governance and Utility Services sector.
How many mandatory e-services are available online?
1,599 out of 2,016 mandatory e-services are now available online across all states and UTs.
Which states achieved full saturation?
Maharashtra and Uttarakhand have achieved 100 percent saturation in e-services.
What is the NeSDA framework?
The National e-Governance Service Delivery Assessment (NeSDA) framework assesses the delivery of e-services across states and UTs, benchmarking performance in seven sectors.
