Has Odisha Disposed of 95% of Public Grievances?
Synopsis
Odisha's Chief Minister Mohan Charan Majhi announced a remarkable achievement: nearly 95% of public grievances have been resolved through the state's grievance redressal system. This milestone signifies a strong commitment to citizen welfare and swift governance.
Key Takeaways
95% of public grievances resolved.
Over 56,000 individuals' issues addressed.
Single-window system ensures timely assistance.
Financial support for critical health issues.
Commitment to transparency and accountability in governance.
Bhubaneswar, Jan 5 (NationPress) In a significant announcement, Odisha's Chief Minister Mohan Charan Majhi revealed that his administration has made remarkable strides in resolving public grievances, boasting a nearly 95 percent disposal rate through the state's grievance redressal mechanism.
During the 16th Public Grievance Hearing held in Bhubaneswar on Monday, the Chief Minister shared insights in the presence of Ministers and senior officials.
He highlighted that since the initiation of the grievance hearing system, approximately 14,000 petitions have been submitted, encompassing groups as small as two or three individuals to as large as 10–15 per grievance.
“Grievances from over 56,000 individuals have been addressed and scrutinized. Each case is meticulously reviewed and processed in accordance with established rules. While some issues are resolved on the spot, others remain in progress,” Majhi stated.
He elaborated that in the most recent phase, out of 13,358 registered cases, a total of 12,748 have been resolved, indicating a disposal rate of around 95 percent. Additionally, from the 1,49,418 grievances received via the Jana Sunani Portal and other means, 1,30,845 applications have been addressed, equating to an 88 percent resolution rate.
Majhi emphasized the government's single-window system, which provides swift assistance in emergency situations, particularly for critical patients needing immediate hospital care. Financial aid through the Chief Minister’s Relief Fund is also extended to patients battling severe diseases like cancer and kidney dysfunction.
Moreover, he explained that under this system, officials at district and lower levels possess the authority to issue certificates and resolve eligible cases promptly, ensuring that benefits are disbursed in a timely manner without unnecessary delays.
He noted that many grievances linger for years at lower levels, often stuck due to procedural or administrative issues.
“When such cases reach our attention, we strive to address them quickly. Some are resolved within a week, while others are managed within 90 days through a structured review process involving both district and state-level evaluations,” he explained.
Majhi declared that the grievance redressal system has become a powerful tool for delivering justice to ordinary citizens.
“This mechanism is vital for ensuring justice and the effective delivery of public services. We plan to further enhance it and broaden its scope in the future,” he added.
He reiterated the commitment to continue grievance hearings not only at the state headquarters but also across different regions of the state at suitable times, accompanied by the complete administrative team to bring governance closer to the populace.
Point of View
Odisha's proactive approach to addressing public grievances under Chief Minister Mohan Charan Majhi is commendable. The nearly 95% resolution rate illustrates a commitment to effective governance and citizen satisfaction. Such initiatives should inspire other states to enhance their grievance redressal mechanisms, fostering a culture of accountability and responsiveness in public administration. This aligns seamlessly with the nation’s broader goals of transparency and citizen empowerment.
NationPress
10 Jul 2026
Frequently Asked Questions
What is the public grievance redressal mechanism in Odisha?
The public grievance redressal mechanism in Odisha is a system established by the government to address and resolve complaints from citizens efficiently. It includes a structured process for receiving, reviewing, and resolving grievances.
How many grievances have been resolved in Odisha?
As of the latest report, nearly 95% of public grievances have been resolved, with over 12,748 out of 13,358 registered cases disposed of effectively.
What support does the government provide for critical patients?
The Odisha government offers financial support to critical patients through the Chief Minister’s Relief Fund, ensuring that those suffering from severe ailments receive immediate assistance.
How does the single-window system work?
The single-window system allows officials at district and lower levels to issue certificates and clear eligible cases on the spot, facilitating timely disbursal of benefits without unnecessary delays.
Will grievance hearings continue in the future?
Yes, the Chief Minister has reiterated the government's commitment to hold grievance hearings periodically across various locations in the state to ensure governance is accessible to all citizens.
