Will Gujarat CM Bhupendra Patel Lead a Statewide Grievance Redressal Event on Thursday?
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Synopsis
Join Chief Minister Bhupendra Patel this Thursday as he leads the impactful monthly SWAGAT program in Gujarat. This event empowers citizens to voice their grievances directly, showcasing the government's commitment to responsive governance. Discover how this initiative, rooted in technology, fosters accountability and resolves long-standing issues for the community.
Key Takeaways
- SWAGAT provides a direct platform for citizens to voice grievances.
- Initiated by Narendra Modi in 2003, it promotes digital governance.
- Real-time resolution of complaints enhances administrative accountability.
- Chief Minister Bhupendra Patel personally reviews cases each month.
- Over 50% of grievances are resolved immediately during sessions.
Gandhinagar, July 23 (NationPress) The monthly State SWAGAT (State-Wide Attention on Grievances by Application of Technology) event is set to take place on Thursday in Gujarat, featuring Chief Minister Bhupendra Patel. This initiative has become a key component of Gujarat’s administrative framework, providing a venue for citizens to voice their concerns directly to top state officials.
Launched in 2003 by then Chief Minister Narendra Modi, this program aims to enhance communication between residents and the government through digital solutions. Scheduled for the fourth Thursday of each month, SWAGAT facilitates immediate consideration and resolution of public complaints statewide via a central online platform.
During this month’s session, Chief Minister Bhupendra Patel will personally assess selected grievances and instruct officials to implement effective solutions. The redressal meeting will occur online, but individuals are welcome to attend in person to share their concerns.
Residents looking to raise issues can visit the Chief Minister’s Public Relations Office at Swarnim Sankul-2, Gandhinagar, on July 24 from 8:00 a.m. to 11:00 a.m. Over time, the SWAGAT program has earned recognition as a premier model of good governance in Gujarat, praised for promoting administrative accountability and timely responses to local issues, from land disputes to civic infrastructure challenges.
With the upcoming session, the government seeks to reaffirm its commitment to responsive governance, especially as public confidence in effective service delivery remains paramount. The July event is anticipated to attract a diverse group of citizens eager to resolve enduring issues.
In the May 2025 State-level SWAGAT meeting, 90 citizens presented grievances, out of which 11 were directly addressed by Chief Minister Bhupendra Patel during the public hearing. Additionally, 1,103 grievances were addressed at the district level, while 3,617 issues were raised in Taluka SWAGAT sessions, with approximately 52% resolved immediately (about 2,503 cases).
In the June 2025 edition, the system recorded a significant influx of 3,349 representations across various levels, with 1,757 (50%) successfully resolved, including 98 applicants at the state level and 12 cases heard personally by the Chief Minister.
Furthermore, the March 28 SWAGAT session received 131 citizen petitions at the state level, prompting CM Patel to issue directives for their resolution. At the district level, 1,088 representations were addressed in person, while 1,724 grievances were managed during the Taluka-level session.
Point of View
The SWAGAT initiative stands out as a model of transparency and accountability. It reflects a strong commitment from the Gujarat government to prioritize citizen engagement and resolve issues efficiently. This program not only empowers residents but also sets a precedent for other states to follow, enhancing the relationship between governance and the governed.
NationPress
23/07/2025
Frequently Asked Questions
What is the SWAGAT program?
The SWAGAT program, or State-Wide Attention on Grievances by Application of Technology, is an initiative in Gujarat that allows citizens to present their grievances directly to government officials, facilitating real-time resolution.
When and where is the next SWAGAT session?
The next SWAGAT session will take place on Thursday in Gandhinagar, where citizens can present their grievances online or in person.
How does the SWAGAT program improve governance?
SWAGAT enhances governance by using technology to streamline the grievance redressal process, ensuring timely responses and accountability from state officials.
Can citizens attend the SWAGAT session in person?
Yes, citizens are welcome to attend the SWAGAT session in person to submit their issues directly to the Chief Minister and officials.
What types of grievances can be addressed in SWAGAT?
Grievances can range from land disputes to civic infrastructure issues and any other concerns that impact the citizens of Gujarat.
